Entitlement Specialist, Clinton Residence


Position Description

Title:                Entitlement Specialist

Program:        Clinton Residence, Transitional Supportive Housing Residence


Overall Responsibilities:

Under the direction of the Program Director, the Entitlements Specialist is responsible for managing entitlements for residents in a supportive housing facility serving formerly homeless, mentally ill adults.

Program Description

Clinton Residence is a transitional treatment facility licensed and regulated by the NYS Office of Mental Health.  The facility provides transitional housing for 57 formerly homeless, single adults with chronic mental illness, some of whom are dually diagnosed with a substance abuse disorder.

Essential Duties and Responsibilities

The essential duties of the Entitlement Specialist include, but are not limited to the following activities:

  • Regular advocacy and maintenance of resident entitlements benefits to ensure effective residential and treatment coverage (including Social Security and Social Security Disability Level II; Public Assistance Level II; Veterans benefits; Medicaid; Medicare; HMO insurance).  Active problem-prevention and problem-solving measures with residents and clinical team;
  • Ongoing monitoring of entitlements correspondence and record keeping;
  • Off-site advocacy and collateral contact with entitlements representatives and local pharmacies;
  • Regular contact with administrative office to ensure payment of residential costs and effective distribution of weekly/ daily/ monthly Personal Needs Allowance;
  • Management of weekly transportation budget for clinical staff and Reduced Fare Metro Card Application for residents;
  • Conduct money management groups and provide individualized assistance to residents around budgeting skills;
  • Participate in weekly staff meetings to coordinate services
  • Work closely with Case Management team and Clinical Director to manage resident entitlement issues
  • Provide additional administrative support as needed.


Physical Activities

Job duties generally require the physical activities descried below, subject to any necessary reasonable accommodation due to disability.  While performing the duties of this position, the entitlements specialist is required to sit for extended periods of time and will regularly travel to off-site collateral contacts as needed.

Such as the local Social Security office, as well as the pharmacy and other contacts. The entitlement specialist will need to be able to lift from 10-15lbs.                                                                                                                

Education Requirements

High School Diploma or GED required

Experience Requirements

  • Experience in securing and managing entitlements benefits desirable;
  • Proficiency in Windows-based software (Word & Excel) and use of electronic case management & restorative services software preferred;
  • Abilityto relate well to all residents, agency staff and community contacts
  • Able to work well and easily within a team

· At least one (1) year of experience serving individuals with mental illness and/or chemical addictions preferred.

Preferred skills:

Teamwork: An ability to communicate, coordinate with other staff and provide reports of relevant incidents.

Interpersonal:  An ability to interact well with all levels of staff, residents and outside collaterals

Communication: Excellent verbal, written and listening skills.

Administrative: Excellent organizational, coordination and time management skills; ability to work independently; determine and manage deadlines.


Schedule:    Monday-Friday, 9am-5pm

Salary:    $30,000

To apply: e-mail resume with cover letter indicating position and salary requirements: careers@projectrenewal.org EOE.