Chief Medical Officer

Project Renewal’s mission is to end the cycle of homelessness by empowering men, women and children to renew their lives with health, homes and jobs. For 50 years, our pioneering approach has created uniquely integrated and comprehensive programs to end homelessness. Many of Project Renewal’s programs are replicated around the nation, helping even more than the 15,000 homeless New Yorkers Project Renewal serves directly every year. With a budget over $80 million and a staff of 900+ at eighteen different locations including seven shelters, seven transitional programs and five permanent housing programs, Project Renewal is one of the larger social service nonprofits in the City.

We are currently seeking a seasoned Chief Medical Officer to join our Executive Management Team. The Chief Medical Officer will be responsible for: providing clinical leadership; fostering superior quality patient care; developing clinical strategic goals and direction; providing for the recruitment and retention of the medical staff at Project Renewal, Inc. (PRI); working cooperatively and effectively with the CEO and other members of the Executive Team; utilizing a balanced and collaborative approach to include the perspective of all disciplines involved in PRI’s health services (primary care, psychiatry, and addiction treatment services); ensuring the achievement of annual goals and objectives; and delivering effective and efficient patient care during required clinical time in compliance with established clinical protocols. This is a new full-time position at Project Renewal and will report to the CEO.

Specific Duties and Responsibilities include, but are not limited to, the following:

  1. Direct responsibility for all clinical provider staff at PRI, including recruitment, orientation, development, clinical supervision, evaluation, and quality oversight.
  2. Working collaboratively with the Executive Team in monitoring the clinical performance of the electronic health record, and overseeing system updates, testing and implementation of new components, and setting priorities for new electronic health initiatives.
  3. Responsibility for the resolution of patient grievances regarding quality of care.
  4. Participation in development of PRI’s budget and assisting in the ongoing monitoring and evaluation of that plan.
  5. Assisting the appropriate staff in the proposal, decision-making, development, implementation and evaluation of new programs for the institution.
  6. Monitoring the development, implementation, maintenance and evaluation of PRI’s clinical quality assurance program. 
  7. Assisting the appropriate staff to ensure the efficient and effective function of clinical operations. Activities under clinical operations will include, but are not limited to: patient scheduling; staffing patterns of non-physician and physician personnel; space management, and technical support.
  8. Assisting the appropriate staff in the solicitation, development, management and evaluation of any grants deemed necessary and useful to PRI.
  9. Fostering and supporting linkages with appropriate specialists, sub-specialists and related services.
  10. Demonstrating professional interactions with internal and external customers.
  11. Establishing and maintaining effective working relationships with individuals of various cultural, ethnic, gender identity, sexual identity, and socioeconomic backgrounds.
  12. Reporting, both verbally and in written format, to the Board and its committees on a regular basis.
  13. Serving as the chief clinical contact for internal and external partners and successfully building, developing and maintaining essential partnerships. 
  14. Actively reviewing evidence-based practice standards, health care advances and incorporating such standards and advances into PRI’s medical practice.
  15. Playing a leadership role in understanding, communicating, achieving and maintaining regulatory and quality standards (HRSA, NYSDOH, NYCDHS, NCQA, others), Patient Centered Medical Home principles (PCMH), and Medicaid/Medicare-related policies and programs (DSRIP, MCOs, Health Homes, IPAs, HARPS, VBP, others).
  16. Involvement in all initiatives and concerns involving patient safety, quality, infection control, risk management and patient service, especially those related to provider issues.
  17. Responsible for assuring that robust peer reviews and credentialing processes are conducted fairly and in a timely fashion, to ensure quality, safety, service, and appropriate provider staff behavior.
  18. Developing and supporting a Patient Advisory Board that meets monthly and provides a report that is shared with the PRI Board.
  19. Collaborating with the PRI Compliance Officer regarding provider issues that involve regulatory compliance.
  20. Collaborating with HR to create short- and long-term recruiting strategies.
  21. Completing annual performance appraisals.
  22. Managing provider performance, patient satisfaction and productivity programs.
  23. Overseeing the process of provider termination and exit from the medical staff and organization, collaboratively with the CEO.

Clinical Duties

  1. Providing direct health care to patients presenting for care at PRI with or without appointments.
  2. Adhering to established clinical protocols and procedures.
  3. Maintaining adequate and legible patient medical records in the established chart.
  4. Supervising or participating in patient emergencies as required.
  5. Fulfilling HRSA and health center productivity standards.
  6. Following established health center procedures for patient billing and reimbursement.
  7. Participating in quality assurance and other committee activities as assigned.
  8. Participating in staff medical education programs and patient health education activities as required.
  9. Reporting any discrepancies, irregularities, and/or violations involving clinical care, administrative procedure, billing issues, or other violations of PRI protocols to the appropriate personnel.
  10. Maintaining professional competence by completing appropriate specialty requirements of CME.
  11. Maintaining current certifications.
  12. Attending required meetings and participating in committees as assigned.
  13. Participating in professional development activities and maintaining professional affiliations.
  14. Successfully completing PRI credentialing and privileging review upon hire and re-credentialing as appropriate.

KNOWLEDGE, SKILLS AND ABILITIES Required:

  1. Knowledge of professional medical practice. Has an understanding and appreciation of the financial aspects of a healthcare organization and the need to generate sufficient resources to support the strategic goals and mission of the organization.
  2. Knowledge of organizational policies, regulations and procedures to administer patient care.
  3. Knowledge of medical equipment and instruments to administer patient care.
  4. Knowledge of common safety hazards and precautions to establish a safe work environment.
  5. Knowledge of reporting protocols, which are essential to the proper functioning and operation of PRI, and awareness of the responsibility of each provider to comply with said protocols.
  6. Skill in supporting, motivating, and sustaining a team-oriented culture, fostering teamwork and collaboration by involving the necessary staff when appropriate.
  7. Demonstrable leadership skills with ability to hold others accountable and a willingness to be held accountable. This involves full transparency and the ability to give and accept constructive criticism.
  8. Encourages the use of data and metrics in the decision making process.
  9. Skill in taking medical history, assessing medical conditions and interpreting findings in a highly efficient manner. Is able to coach and mentor others to also operate at a high level of efficiency.
  10. Skill in preparing and maintaining records, writing reports, and responding to correspondence.
  11. Skill in developing and maintaining department quality assurance.
  12. Skill in Microsoft Office Applications; Word, Excel, and Outlook.
  13. Ability to budget and handle revenues and expenses.
  14. Ability to demonstrate sound judgment, tact, and diplomacy.
  15. Ability to evaluate and effectively address highly complex issues and problems.
  16. Ability to delegate work, set expectations, and monitor activities of subordinate staff appropriately.
  17. Ability to react calmly and effectively in emergency situations.
  18. Ability to interpret, adapt and apply guidelines and procedures.

EDUCATION AND EXPERIENCE Required:

  1. Graduate of approved medical school.
  2. Licensed to practice medicine in the State of New York.
  3. Eligible to obtain and maintain a federal and state narcotic registration.
  4. Eligible for Hospital Privileges.
  5. 7 years’ proven successful experience as a practicing clinician.
  6. Extensive experience treating homeless patients.
  7. 5 years’ successful senior/director level management experience.
  8. 5 years’ experience working in a multidisciplinary outpatient setting, where primary care, psychiatry and substance use disorder treatment services are co-located and clinically integrated.
  9. Strong community health/public health orientation, experienced in patient care management, and demonstrates managed health care knowledge and experience.
  10. Knowledge of, or experience with, healthcare information systems, such as electronic health record and practice management systems experience.
  11. Experience in a multiple provider medical practice.
  12. Must be a graduate of an accredited residency program in family medicine, internal medicine or internal medicine/pediatrics.
  13. Must be board certified at hire either as Internist, Family Medicine Practitioner, or Psychiatrist, and will maintain appropriate board certification, licensure, and membership in professional organizations.

Preferred:

  1. Familiarity with Federally Qualified Health Centers. Experience working in a not-for-profit organization, with annual operating margin goals.
  2. Substance use disorder treatment certification.
  3. Buprenorphine office-based treatment certification.                                                           

To apply: submit your resume with a cover letter, indicating position and salary requirements to: careers@projectrenewal.org EOE