Assistant Shelter Director

Project Renewal is a leading non-profit organization with the mission of ending the cycle of homelessness by empowering individuals and families to renew their lives with health, homes, and jobs. Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950+ and an annual budget of $82 million, Project Renewal is one of the larger social service nonprofits in New York City.


Title:                     Assistant Shelter Director

Program:             East Third Street Men’s Shelter.


Overall Responsibilities

Under the general direction of the Shelter Director, with latitude for independent action, the Assistant Shelter Director coordinates with the Building Manager and the Director of Social Services to ensure that the day-to-day operations are up to Project Renewal and Department of Homeless Services (DHS) standards; supervises the Residential Aides, making sure the shelter is staffed by them on a 24/7 basis in accordance with DHS guidelines, which include the necessary ongoing First Aid training, fire safety certification, and Opiate Overdose Prevention Training; oversees the activities providing for the safety of the residents and staff in the building; performs related work.


Program Description

East Third Street is an emergency men’s shelter which  helps 175 individuals with substance abuse histories work towards health, sobriety, and, ultimately, permanent housing and employment.  In addition to lodging and three meals a day, clients receive comprehensive case management services, plus an array of on-site substance abuse related and health care services provided by different programs; such as Medically Supervised Outpatient Withdrawal Services, (MSOWS), Chemical Dependency Crisis Service (CDCS), and Outpatient Recovery Center.


Essential Duties and Responsibilities:

The essential duties of the Assistant Shelter Director include but are not limited to the following activities:

·         Monitors day to day activities to ensure there is a clean, safe, and secure environment provided for both clients and staff. Regularly tours the interior and exterior of the building to make sure conditions are in accord with established standards. Initiates corrective action if necessary.

·          Ensures that required Incident Reports are prepared by staff and submitted to both Project Renewal and DHS staff in a timely fashion, providing all relevant information and documentation as soon as possible following the incident.

·         Supervises Residential Aide program staff to ensure that services are being provided to the clients, security protocols are being followed, and that notations are being made in the designated logs.

·         Assists in recreational planning to ensure programs that engage and benefit the clients are being created and implemented.

·         Ensures that staffs are provided training in required skills, including communicating and interacting with clients, security protocols and use of security equipment, record keeping and incident reporting.

·         Monitors the implementation of the Shelter Emergency Plan, which includes conducting required Fire Drills three times a month; maintaining the records to have current certificates for Fire Safety Warden, scheduling staff for training as needed.

·         Participates in case conferences in response to client complaints, using conflict resolution techniques to amicably resolve issues.

·         Assists the Director in compiling information and documentation needed to defend a claim submitted by either a client or staff member.

·         As designated by the Director, attends the District Service Cabinet Committee meetings and Council meetings.

·         Performs other duties as assigned by the Shelter Director.


**Available to respond to emergencies on a 24/7/365 basis, especially after normal working hours and on weekends**



·         BA degree in social work or related human services.

·         Fire Guard certification F-02 or Fire Safety Coordinator F-80

·         A minimum of five (5) years’ experience, working with mentally-ill or homeless individuals, three (3) of which were in a supervisory capacity.

·         Demonstrated ability to manage and motivate staff to accomplish stated program goals and       objectives while developing their individual and group skills.

·         Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population.

·         The ability to work well within a highly-pressurized, deadline environment, while meeting the short and long term mandates of the program.

·         An ability to interface with clients as well as all levels of staff.

·         Knowledge of case management software as well as proficiency in Microsoft Office Suite.