Case Manager Jr.

Title:                      Case Manager Jr.

Program:             ACE/Next Step Program 


Program Description:

Next Step ACE is an Assisted Competitive Employment program for individuals with serious mental illness who seek meaningful jobs in the competitive employment market. The ACE program provides end-to-end employment-related services, including one-on-one vocational counseling, job preparation, job placement, and work-related retention/support.   The Junior Case Manager will provide administrative support to the unit, and provide some direct service work through outreach, intake, job readiness, and job retention activities.


Essential Duties and Responsibilities:

The essential duties of Case Manager Jr. include but are not limited to the following activities:

·         Inputs client information and activities into all required database systems ensuring each entry is timely and accurate

·         Conducts general office support work including scanning documents and filing

·         Assists with planning special events such as onsite employer recruitment and alumni groups

·         Provides coverage for front desk support including answering phones, monitoring waiting room, documenting client attendance, and providing general program information and supports

·         Assists with scheduling and outreaching clients as needed

·         Facilitates outreach presentations, orientation, and intake appointments as needed

·         Provides additional support and motivation to clients through one-on-one or group activities such as job search workshops, escorting clients to job interviews, providing self-help tools, and connecting clients to community supports

·         Prepares reports and compiles documentation for program milestones

·         Delivers job retention support to employed clients


·         High School Diploma or Equivalency required.

·         Office and administrative experience required.

·         Experience working with individuals with serious mental illness strongly preferred.

·         Candidates with NYS Peer Academy Certification are strongly encouraged to apply.

·         Strong computer skills are essential.