IT Support Specialist

Project Renewal’s IT Support Specialist is the position on the IT Helpdesk team that handles the majority of user support requests. This role provides exceptional customer support service over the telephone, via remote connections, and in person.

 

Essential Responsibilities:

·         Provide Tier 1 and 2 help desk support by phone, in-person and via the Internet;

·         Assist with the development of and adherence to IT procedures and documentation;

·         Participate in on-call after-hours rotation schedule;

·         Enforce information technology policies including ensuring adherence to funder requirements;

·         Work with users to elicit the objectives behind their requests in order to determine the most appropriate solution;

·         Assist with the processing of IT department-related invoices, purchases, inventory updates and other administrative documentation;

·         Maintain a clean and well-organized work environment;

·         Remain current on information technology trends and developments; and

·         Work on tasks and projects as assigned by supervisor

 

Qualifications:

·         Bachelor's degree required

·         At least 2-3 years of experience in Information Systems or Help Desk Tech Support

·         A thorough understanding of computer hardware, operating systems and software, including Microsoft Office, Windows

·         Must be able to work with users at all levels of skills and abilities

 

To apply: e-mail resume and cover letter indicating position and salary requirements to: careers@projectrenewal.org