Senior Case Manager – Internal Quality Assurance Specialist

Title:                     Senior Case Manager – Internal Quality Assurance Specialist

Program:             New Providence

Program Description

The New Providence Women’s Shelter is a 130 bed 24/7 emergency shelter for homeless women diagnosed with mental illness and/or substance use.  Our comprehensive services include case management, individual and group counseling, recreational activities and housing placement assistance.  Additionally, an on-site medical and psychiatric clinic operates Monday through Friday, staffed by a nurse, primary care physician and three psychiatric nurse practitioners.

Overall Responsibilities

Under the general direction of the Clinical Director, with the some latitude for independent action and decision making, the Senior Case Manager assists the Clinical Director in the supervision of the Social Services Team and ensures that all policies and protocols are being followed by the staff in the delivery of services to the clients; performs related work.


 Essential Duties and Responsibilities

The essential duties of the Senior Case Manager, who manages a caseload as well as supervises staff include but are not limited to the following activities:


·         Provides direct case management and counseling services to a reduced caseload of clients.

·         Completes and/or facilitates completion of all required assessments including a comprehensive psycho-social.

·         Assists clients in the creation and adherence to their Individual Living Plans, identifying short and long-term objectives to be achieved.

·         Works collaboratively with other departments and outside providers to identify and obtain financial entitlements, housing, and other concrete services for clients.

·         Provides community escorts to clients as needed.

·         Completes timely and accurate documentation of all client related activities utilizing the CARES electronic charting system.

·         Maintains well organized and complete hard copy charts that include all client related documentation from external providers.

·         Assists Team Leaders and Clinical Director in monitoring the timeliness and completeness of all hard copy client charts through regular chart reviews. Reports findings to Clinical Director.

·         Performs other duties as assigned by the Clinical Director and/or Program Director.





·         All candidates must have a Bachelor of Arts or Science Degree from an accredited college or university. However, a Master’s Degree in Social Work, or a Certified Social Worker is preferred.

·         A minimum of three years of experience working with homeless Mentally Ill and Chemical Affected also known as (MICA) individuals or other special needs populations. The ideal candidate will have at least two years of supervisory experience.

·         An ability to motivate professional and support staff to work cooperatively to provide services to clients.

·         An ability to respond constructively to all situations occurring between clients and staff and to apply conflict resolution

·         techniques to resolve issues; operate effectively under a highly pressured environment.

·         An ability to communicate both orally and in writing with staff and clients.

·         A knowledge of case management software as well as a proficiency in Microsoft Office Suite.


To apply: E-mail resume and cover letter indicating position and salary requirements to