Outreach and Health Education Specialist

Title:                            Outreach and Health Education Specialist

Department:               Healthcare Department


Overall Responsibilities:

Reporting to the Assistant Administrator of Healthcare Operations and Outreach, the Outreach and Health Education Specialist is responsible for connecting new and existing patients to various healthcare-related education and services, including but not limited to: accessing primary care services, psychiatry services, referrals for specialty care and assistance with health insurance enrollment.

Essential Duties and Responsibilities:

The essential duties of the Outreach and Health Education Specialist include but are not limited to the following activities:

Access to Healthcare Services:

Identify, refer and schedule patients in need of health services, including but not limited to tuberculosis screening, comprehensive exams, preventative care screening and treatment of chronic disease and behavioral health through:

·         Expanding awareness of healthcare services through shelter-based clinics and mobile health units by conducting community outreach throughout sites such as: transitional housing shelter residence common areas and surrounding perimeters, and other community-based social service organizations.

·         Registering patients for healthcare services using patient registration and appropriate consent forms and entering data into the Electronic Medical Record (EMR).

·         Scheduling patients for medical appointments for behavioral and primary care services with clinics and /or mobile health units as required

·         Facilitating communication between patient and enrollment specialists to support patient’s access to health insurance by

·         Supporting access to referral-based specialty care, including but not limited to providing referral appointment reminders to patients, conduct follow-up calls for consult notes

·         Escorting patients to medical appointments as directed and when needed

·         Distributing and collecting post- service patient satisfaction surveys as directed

·         Collecting and document key performance indicators as directed.

Health Literacy and Education:

Support culturally-sensitive health literacy and education efforts focused on chronic disease management, behavioral and reproductive health by:

·         Conducting on-going research and compilation of health literature and related resources, electronically and in-print, for distribution and use by both provider-based and patient-based audiences

·         Creating and disseminate health promotion materials on a wide array of health topics in a variety of formats (eye-catching posters, resource guides, and pamphlets) across clinic and mobile health unit settings of care

·         Developing and conducting health and wellness workshops focused on the needs of the homeless population, including presentation materials, handouts and other related materials

·         Facilitating and presenting general and specialized group educational sessions on health topics and the services offered by Project Renewal Inc to sites and partner organizations

·         Collecting and analyzing data to evaluate health workshops and resource programs to assess efficacy


Minimum Qualifications:

  • 1+ years professional experience in healthcare setting, including time spent as either clinical or administrative staff (outpatient clinical experience preferred, but not required)

  • Experience with homeless population

  • Must be willing to travel within the 5 boroughs of NYC

  • Excellent presentation and communication skills

  • Strong computer skills, with proficiency using Microsoft Office

Preferred Qualifications:

  • Experience communicating with physicians, staff and external organizations

  • Experience with eClinical Works (eCW) electronic medical record system.

  • Basic knowledge of chronic diseases and clinical processes (diabetes, hypertension, asthma, etc.)

To apply: E-mail resume and cover letter indicating position and salary requirements: healthcarecareers@projectrenewal.org