Title: Assistant Shelter Director
Location: East Third Street Men’s Shelter
East Third Street is an emergency men’s shelter which helps 175 individuals with substance abuse histories work towards health, sobriety, and, ultimately, permanent housing and employment. In addition to lodging and three meals a day, clients receive comprehensive case management services, plus an array of on-site substance abuse related and health care services provided by different programs; such as Medically Supervised Outpatient Withdrawal Services, (MSOWS), Chemical Dependency Crisis Service (CDCS), and Outpatient Recovery Center.
Under the general direction of the Shelter Director, with latitude for independent action, the Assistant Shelter Director coordinates with the Building Manager and the Director of Social Services to ensure that the day-to-day operations are up to Project Renewal and Department of Homeless Services (DHS) standards; supervises the Residential Aides, making sure the shelter is staffed by them on a 24/7 basis in accordance with DHS guidelines, which include the necessary ongoing First Aid training, fire safety certification, and Opiate Overdose Prevention Training; oversees the activities providing for the safety of the residents and staff in the building; performs related work.
Essential Duties and Responsibilities:
The essential duties of the Assistant Shelter Director include but are not limited to the following activities:
· Monitors day to day activities to ensure there is a clean, safe, and secure environment provided for both clients and staff. Regularly tours the interior and exterior of the building to make sure conditions are in accord with established standards. Initiates corrective action if necessary
· Ensures that required Incident Reports are prepared by staff and submitted to both Project Renewal and DHS staff in a timely fashion, providing all relevant information and documentation as soon as possible following the incident
· Supervises Residential Aide program staff to ensure that services are being provided to the clients, security protocols are being followed, and that notations are being made in the designated logs
· Assists in recreational planning to ensure programs that engage and benefit the clients are being created and implemented
· Ensures that staffs are provided training in required skills, including communicating and interacting with clients, security protocols and use of security equipment, record keeping and incident reporting
· Monitors the implementation of the Shelter Emergency Plan, which includes conducting required Fire Drills three times a month; maintaining the records to have current certificates for Fire Safety Warden, scheduling staff for training as needed
· Participates in case conferences in response to client complaints, using conflict resolution techniques to amicably resolve issues
· Assists the Director in compiling information and documentation needed to defend a claim submitted by either a client or staff member
· As designated by the Director, attends the District Service Cabinet Committee meetings and Council meetings.
· Performs other duties as assigned by the Shelter Director
· Available to respond to emergencies on a 24/7/365 basis, especially after normal working hours and on weekends.
While performing the duties of this position, the Assistant Director must walk the ten steps to enter the facility. In the event the elevator is out of order, the Assistant Director must also walk between nine floors of the facility, sub-basement to roof, climbing up and down the staircases, totaling 174 steps, in order to observe staff and to see clients. The Assistant Director also walks the exterior of the facility to ensure that a proper appearance is being maintained. Furthermore, the Assistant Director must stand to talk to clients and staff, sit for extended periods of time at the computer, reach, or squat to get records from the files.
· BA degree in social work or related human services
· A minimum of five (5) years’ experience, working with mentally-ill or homeless individuals, three (3) of which were in a supervisory capacity
· Fire Guard certification F-02 or Fire Safety Coordinator F-80
Demonstrated ability to manage and motivate staff to accomplish stated goals and objectives of the program while developing their individual and group skills
· Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population
· Excellent oral, writing and listening skills must be a component of the management style of the Director
· The ability to work well in a highly pressured environment, and meet the short term and long-term mandates of the program
· An ability to interface with clients as well as all levels of staff
· Knowledge of case management softwares as well as a proficiency in Microsoft Office Suite
To apply: E-mail resume and cover letter indicating position and salary requirements: to email@example.com