Shelter Director- Ana's Place

Title:                      Shelter Director

Location:             Ana’s Place

Program Description:

Ana’s Place is a 108 bed 24/7 emergency shelter for homeless men diagnosed with mental illness and/MICA disorders. Our comprehensive services include case management, individual and group counseling, OT, recreational activities and housing placement assistance.  Additionally, we provide primary and behavioral health care services on-site.

Overall Responsibilities:

Under the general direction of the Deputy Director for Mental Health Services, with the widest latitude for independent action and decision making, the Shelter Director for Ana’s Place is responsible for the overall management of the shelter, providing leadership, direction, guidance, coaching and direct and indirect supervision to the staff to enable them to implement the policies and program initiatives to effectuate the proper delivery of services to the targeted client population; performs related work.

Essential Duties and Responsibilities:

The essential duties of the Shelter Director include but are not limited to the following activities:

  • Overall responsibility for the management of the facility, as well as program development and implementation to ensure the objectives of the programs are being achieved; that clients are being referred to programs, and are addressing the issues in their Independent Living Plan; initiates corrective action as appropriate

  • In conjunction with the Assistant Shelter Director, has overall responsibility for the day-to-day operation of the facility with respect to workload allocation and staff productivity; insuring the shifts are adequately staffed; basic services are being provided to clients; and the interior and exterior of the facility are clean and conform to established standards

  • In collaboration with the Clinical Director, determines policy for the clinical programs. Ensures that the Clinical Director and staff are providing quality care to the clients and ensures comprehensive as well as individualized plans for clients. The Director participates in the weekly Case Review meetings

  • Manages the personnel allocation for the shelter, including hiring staff, monitoring performance, initiating disciplinary action, including termination, where appropriate. Also, ensures staff development and training on an individual and group basis

  • Ensures that staff is adhering to agency guidelines regarding any procurement of goods and services and that documentation is provided to the Facilities, Operations, and Finance Departments to facilitate timely payment to vendors

  • Handles community relations activities which include maintaining a positive relationship with the neighboring community and overseeing the creation of partnerships with community-based service providers

  • Regularly meets with direct reports on an individual and group basis to clarify roles and approaches to delivering services to the clients, making corrective recommendations as appropriate

  • Ensures that the facility is in compliance with all state and local regulations and reporting requirements, especially Health and Safety requirements, and that staff has required certifications and training to comply with the requirements of the oversight agencies

  • Ensures that all information on Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) is prominently displayed and observed by all staff

  • Interfaces with other city/state agencies as needed to better serve the clients, ensuring the timely completion of weekly, monthly or annual reports

  • Ensures timely submission of supporting documents to respond to federal, state and city audits as well as any legal claims or lawsuits filed by clients and staff

  • Available to respond to emergencies on a 24/7/365 basis, especially after normal work hours and on weekends




  • A Master’s degree in social work, public administration, psychology, education, sociology, occupational or physical therapy, or other human services field

·         A minimum of five (5) years of progressively responsible experience working with mentally ill individuals or homeless individuals with either a diagnosis of mental illness or a substance addiction, or managing a residential building providing services to homeless individuals

·         Two (2) years of the required experience must have been in a managerial or supervisory capacity

  • Demonstrated ability to manage and motivate staff to accomplish stated goals and objectives of the program while developing their individual and group skills

·         Must collaborate with our Performance Evaluation and Quality Assurance Department (PEQA) and develop/ exhibit the ability to independently evaluate and manage program performance using data

·         Through demonstration, develops and fosters a team spirit to enable staff to overcome the challenges of providing needed services to a special client population

·         Excellent oral, writing and listening skills must be a component of the management style of the                                      Director

·         The ability to work well in a highly pressured environment, and meet the short term and long-term mandates of the program

·         An ability to interface with clients as well as all levels of staff

·         Knowledge of case management softwares as well as a proficiency in Microsoft Office Suite


To apply: E-mail resume and cover letter indicating position and salary requirements: to