Care Coordinator, Health Home

A Health Home is a network of caregivers who work in collaboration with one another to ensure that Health Home consumers, (chronically ill individuals) receive comprehensive care coordination. The ultimate goal of Health Home is to ensure consumers stay healthy, out of the emergency room, and out of the hospital.

As part of the Care Manager Team, the Care Coordinator is responsible for managing all aspects of care for Health Home consumers. This includes tracking and arranging appointments, working in partnership with treatment providers, offering consumer advocacy and education, and coordinating other aspects of the consumer's community services. As this is an evolving program, additional responsibilities will be added.

Duties include, but are not limited to:

  • Coordinate all services for a designated caseload

  • Develop an Individualized Care Plan (ICP) collaboratively with the consumer, their family and/or caregivers, and other service providers

  • Ensure consumers have access to and participate in needed services as defined in their ICP

  • Complete all necessary documentation in a timely manner to facilitate Medicaid billing and maintain all consumer charting using an electronic software program

  • Respond to consumer's requests for information and referral

  • Other duties as assigned

Qualifications:

Bachelor's degree in Social Work, Psychology or a related health/human services field, one year of direct work with the target population.

Preferred Skills:

Excellent oral and written communications skills; bi-lingual, Spanish speaking a plus; proficiency in Microsoft Office Suite; and experience charting in an electronic health record such as Foothold's AWARDs.

To apply: e-mail resume and cover letter indicating position and salary requirements to: careers@projectrenewal.org EOE.

Case Aide, Clinton Residence

Reports to: Program Director

Qualification: High School Diploma or GED required; experience working with mentally ill adults preferred.

Shifts Available: Full time/Part time and Per Diem available : Various shifts including overnight.

Duties:

  • 57 bed mental health supportive housing facility in Hell's Kitchen has immediate openings for case aides for above mentioned shifts.

  • Participates in socialization and recreational activities with the residents

  • Conducts regular room inspections/provides ongoing assessment and feedback to and about resident's ADL skills

  • Participates in weekly clinical team meetings; works with case managers to support individual resident goals

  • Responsible for front desk support including answering phones, monitoring and securing entrance to the building.

  • Provides escorts for clients, as needed, to medical, psychiatric and other appointments.

  • Responsible for orienting and assisting new residents including escorting to room and providing linens, toiletries, etc.

  • Conduct fire and safety preservation tests during admission process, and as needed.

  • Other duties as assigned.

Salary: $12.05 per hour, part-time and full-time includes benefits.

To apply: e-mail resume with cover letter indicating position and salary requirements to: careers@projectrenewal.org EOE.

Junior Cook, Clinton Residence

Overall Responsibilities:

Under the Chef, the junior cook will assist in providing meals for 57 residents in a 24-hour supportive housing and treatment program for formerly homeless mentally ill adults.

Program Description

Clinton Residence is a transitional treatment facility licensed and regulated by the NYS Office of Mental Health. The facility provides transitional housing for 57 formerly homeless, single adults with chronic mental illness, some of whom are dually diagnosed with a substance abuse disorder.

Essential Duties and Responsibilities

The essential duties of the Custodian include, but are not limited to the following activities:

Reports to Chef for all assignments

Assist the chef to prepare and cook two hot meals per day;

Keep kitchen area, equipment and all food storage space clean;

Provide coverage in the kitchen in the absence of the Chef;

Assist with tracking kitchen inventory;

Provide some supervision of kitchen intern (s) and other trainee staff.

Physical Activities

Job duties generally require they physical activities described below, subject to any necessary reasonable accommodations due disability. While performing the duties of this position, the junior cook is regularly required to perform physical tasks including:

lifting and transporting food inventory

washing pots, pans, dishes and all kitchen utensils

mopping, sweeping and cleaning counters and all surfaces

Must be able to lift items weighing up to 45lbs.

Education Requirements

A High School diploma, GED or Culinary Arts Training Certificate is preferred.

Experience Requirements

Experience working in a kitchen and preparing meals.

Preferred skills:

Teamwork: An ability to communicate, coordinate with other staff and provide reports of relevant incidents.

Interpersonal: An ability to interact well with all levels of staff, residents, and guests visiting the building. Ability to manage conflict calmly and productively.

Communication: Good verbal and listening skills.

Organizational: Strong time management and leadership skills

Culinary: Knowledge of food safety, sanitary and hygiene measures and procedures; knowledge of inventory control; complete knowledge of food preparation.

Schedule: Thursday-Monday, 10am-6pm

Salary: $22,000 annually.

Resume and cover letter to: careers@projectrenewal.org EOE.

Care Coordination Supervisor, Health Home

Health Home Care Coordination program works in partnership with medical and behavioral health providers to align services that promote access to care and enhanced health outcomes for Medicaid recipients with a history or risk of over-utilizing medical and behavioral health services. Using an integrated medical-behavioral health approach, our team conducts face to face and telephonic outreach, provides assessment, intervention, referral, linkage, monitoring and service planning for individuals with complex medical conditions, severe mental illness, substance abuse and long-term care needs. Care Coordinators work closely with networks of clinical service providers to manage identified needs, stabilize participants and reduce health care costs.

Job Summary:

The Care Coordination Supervisor provides clinical and administrative supervision for a team delivering care based on an integrated medical and behavioral health service delivery model. Services are provided to Medicaid recipients living with complex medical conditions, severe mental illness, substance abuse and long-term care needs and a history or risk of over-utilizing medical and behavioral health services. The Care Coordination Supervisor works closely with his/her team to ensure consistent provision of high quality face to face and telephonic outreach, assessment, intervention, referral, linkage, monitoring and service planning for all persons served. The Care Coordination Supervisor compiles and maintains programmatic data reports and builds relationships with Health Home network medical and behavioral health providers to align services that promote access to care and enhanced health outcomes for all clients.

Key Responsibilities:

  • Provides clinical and administrative supervision to care coordinators to monitor performance, provides training to teach new skills and coaches to improve performance

  • Utilizes management tools and database to track staff work activities including outreach, intake, assessment, service planning and delivery, referrals and linkages to community-based organizations, follow-up, collaboration with collateral contacts, documentation, confidentiality and contact standards

  • Develops and implements performance improvement plans and manages progressive disciplinary process as needed

  • Writes and delivers performance appraisals

  • Conducts quality improvement reviews; develops and implements action plans to improve effectiveness and efficiency of staff

  • Assists in the planning and implementation of operational procedures and provides program management with continuous feedback about operations

  • Serves as point of contact for crisis intervention services

  • Maintains clinical documentation and records that uphold all HIPAA regulations

  • Collaborates with referral sources including clinical care providers and legal entities

  • Reviews and addresses treatment/medication adherence issues as needed

  • Utilizes multiple Electronic Health Record systems

  • Develops, delivers and participates in ongoing professional trainings

Job Requirements:

  • Master's Degree in social services or behavioral health related field required

  • Three (3) years of job-related experience supervising staff who deliver medical, mental health or substance abuse-focused services to individuals living with chronic medical and/or severe and persistent behavioral health needs

  • Excellent interpersonal, organizational, writing and computer skills

  • Working knowledge of medical and/or behavioral health care environments including diagnoses/assessment, clinical terminology, documentation standards and health information systems strongly preferred Bilingual Spanish, Russian, or Chinese a plus

Resume and cover letter to: careers@projectrenewal.org EOE.

Entitlements Coordinator, Varet Street

Overall responsibilities

Under the general direction of the Director, the Entitlements Coordinator is responsible for acting as a resource for both clients and staff to inform them of the various city, state and federal entitlement programs; performing annual lease renewals and re-certifications; performing related duties.

Essential Duties and responsibilities

  • Providing tenants with information and direction on acquiring and maintaining entitlements with city, state and federal entitlement programs.

  • Assisting tenants with entitlements, including applying for and maintaining rent subsidies and other entitlements with city, state and federal programs, and with certifications and re-certifications.

  • Providing up to date information about city, state and federal entitlement programs to the Director, building management, clinical and counseling staff, and property management staff.

  • Completing the annual renewal of leases, including rent calculations and preparation of renewal lease documents.

  • Assisting with the annual re-certifications of all tenants, compliance requirements, and grant maintenance tasks.

  • Investigating and resolving tenant issues and disputes, including requests for rent adjustments.

  • Tracking, processing, and analyzing rent and subsidy payments.

  • Submitting, tracking and processing contract rent adjustment requests for subsidy programs.

  • Insuring accuracy and timeliness of subsidy payments from city, state and federal agencies, including the Department of Housing Preservation and Development (HPD) and the New York City Housing Authority (NYCHA).

  • Entering, maintaining, and updating rent account data in the agency's property management software.

  • Assisting with eligibility determinations and processing applications for low-income housing.

  • Acting as Liaison to agency's Fiscal Office as well as to local representatives of city, state and federal entitlements programs, including HPD, NYCHA. Social Security, Medicaid and HUD.

  • Tracking and processing data, generating monthly rent statements, and preparing and submitting reports.

  • Serving as primary property management contact for tenant and staff at one or more facilities.

  • Other duties as assigned by Director or supervisory staff.

Qualification Requirements

  1. A Bachelor's degree from an accredited college or university; or

  2. Associate's degree and one year of relevant experience such as working with special needs populations; or

  3. High School Diploma or GED and two years of relevant experience such as working with special needs populations.

Preferred skills: Excellent oral and written communication skills; proficiency in Microsoft Office Suite, particularly Excel; knowledge of case management and property management databases, including FOOTHOLD/AWARDS and MDS; experience working on entitlements and in housing management; familiarity with LIHTC requirements.

To apply: e-mail resume with cover letter indicating position and salary requirements to: careers@projectrenewal.org EOE.

Housing Coordinator, Varet Street

Required Credentials

B.S, Spanish speaking a plus.

Required Experience

  1. Minimum of 3 years progressively responsible experience in housing/homeless services.

  2. Knowledge of low income housing in New York City as well as special needs housing, including the NY/NY Supportive Housing and Section 8 housing.

  3. Excellent oral, writing, and listening skills.

Basic Job Functions

  1. Utilizing vacancy rosters provided by the Center for Urban Community Services (CUCS) and other housing providers, identifies vacancies throughout the five boroughs and selects possible housing options to which clients can apply for placement.

  2. Reviews , in collaboration with the Case Managers, the application package for each client to be sure documents are complete and the psychological evaluation is current, assists the client in submitting the application to the housing provider, and performs appropriate follow-up on submitted application.

  3. Reviews the Overnight Report daily to become aware of new clients to be scheduled for orientation and to know if any clients have missed curfew and possibly a scheduled appointment for housing placement. Performs appropriate follow-up in either situation.

  4. Conducts weekly individualized and group meetings for clients, focusing on housing placement issues and guiding them through the housing application process.

  5. Visits housing providers' facilities to develop and maintain a positive working relationship with them and to get as much information as possible for the clients applying for placement.

  6. Prepares clients for housing interviews, conducting mock interviews sessions, accompanies them on tours of facilities, and in general coordinates and facilitates the referral process.

  7. Coordinates escort services for groups of clients going for housing placement interviews.

  8. Reviews and updates the tracking system for submitted applications, interviews, and selections or denials. Performs follow-up to any denial of housing applications submitted to providers.

  9. Maintains and participates in the weekly Partners for Permanency (PAP) case management conferences.

To apply: e-mail resume and cover letter indicating position and salary requirements to: careers@projectrenewal.org EOE.

Patient Navigator, Varet Street

Requirements

  • Bachelor's Degree preferred

  • Bilingual Spanish/English speaking preferred

  • Minimum one (1) year experience in a social service or health care setting preferred

  • Prior healthcare experience preferred

  • Strong communication skills both verbal and written

  • Strong organizational skills

  • Ability to set priorities and follow up

  • Basic keyboarding and computer literacy

  • High energy and enthusiasm

  • NY State Driver's License without points

    Job Functions

The patient navigator works as a member of the clinic team to facilitate client's access to physical and behavioral health care, through the following activities:

  1. Identify, refer and schedule clients in need of services, substance abuse treatment, psychiatric services, physical exams, tuberculosis screening, HIV testing and screening and treatment of chronic illnesses.

  2. Provide individual and group counseling and support services to program participants.

  3. Work with team to arrange medical appointments, confirm appointments, and all other activities required to improve client compliance.

  4. Work with patients with complex medical illness requiring frequent appointments in clinic and to specialists, including confirming appointments, assisting with transportation and obtaining records from outside medical providers.

  5. Work with team to assist residents with enrollment in Medicaid.

  6. Facilitate communication between clinic and all team members regarding health issues of shelter residents.

To apply: e-mail resume with cover letter indicating position and salary requirements to: careers@projectrenewal.org EOE.

Recreation Worker, Varet Street

The recreation worker will develop, organize and promote recreational activities with residents from the Varet Street Shelter. He/she will organize onsite activities such as sports, games, music as well as develop a full schedule of off-site activities. The program will be developed in cooperation with shelter residents and take into account their needs and interests.
Qualifications: BA or AA degree with a minimum of 2 years experience; HSG with minimum of 5 years experience. Must be able to work some evenings and weekends.

Job Duties include:

  • Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, on site tournaments and other leisure time activities.

  • Escort clients to off- site events.

  • Meet with clients regularly to ascertain and interpret client interests and develop activities to meet their interests.

  • Manage the daily operations of recreational schedule.

  • Meet new residents, introduce them to the recreational program and encourage participation.

  • Complete and maintain time and attendance forms.

  • Meet and collaborate with agency personnel, community organizations, NY City Parks Department and other professional personnel to plan balanced recreational programs for participants.

To apply: e-mail resume with cover letter indicating position and salary requirements: careers@projectrenewal.org EOE.

Certified Peer Specialist , Next Step ACE

Next Step ACE is an Assisted Competitive Employment program for individuals with serious mental illness who seek meaningful jobs in the competitive employment market. The Certified Peer Specialist will perform direct service work, as well as complete all necessary supporting documentation.

The ACE program provides end-to-end employment-related services, including one-on-one vocational training, job placement, work-related retention/support and individual counseling. The ACE program will be expanding its service model this year to incorporate the vocational services and peer supports outlined under the new Home and Community Based Services (HCBS) designated by Medicaid Managed Care. The Certified Peer Specialist will play a key role in fulfilling the peer support HCBS components.

ACE is part of Project Renewal's Next Step employment program, which includes job placement and training services, adult basic education, computer classes and job retention counseling. The ACE program, while operating independently from these services, is closely integrated with these programs.

Reporting to the Coordinator of Next Step ACE, the Certified Peer Specialist duties include, but are not limited to:

  • Meet with clients to provide support including assistance in addressing their barriers to employment, possible effects of their disabilities on gaining and keeping employment, previous on-the-job experiences including successes and difficulties, etc.

  • Assist clients in preparing for job interviews including discussing forensic backgrounds, gaps in employment, issues of disclosure etc.

  • Provide job retention support to employed clients.

    • Participation in staff meetings and supervision with Coordinator.

    • Complete all required client documentation and input client information into database.

    • Provide HCBS peer support services such as Advocacy, Self-help Tools, Transitional & Crisis support.

    • Outreach to various agencies, hospitals, residences in the five boroughs to present.

    • Next Step ACE services to staff and clients.

Qualifications

NYS Peer Academy Certification. High school diploma/equivalency. Bilingual Spanish preferred. Previous experience in vocational counseling and/or working with individuals with serious mental illness or other underserved populations is required. Strong computer skills. Knowledge of Windows 10 and Microsoft Office.

To apply: Submit a resume and cover letter to: careers@projectrenewal.org EOE.

Development Intern

Position Description

This internship is specifically designed for those with interest in development and event planning. Your role at Project Renewal will be to support the efforts of the Development Team and work closely with both the Special Events Manager and Development Coordinator. You will learn about multiple facets of non-profit fundraising, from events and major gifts to corporate, foundation, and government fundraising.

Primary responsibilities include but are not limited to:

. Help the development team to cultivate, engage and retain new and existing donors

. Build our social media presence by creating content and communicating with supporters

. Assist Special Events Manager with coordination of multiple events on and off site

. Research potential sponsors and vendors for events

. Assist with the stewardship of current funders

. Support the Development Team with other related administrative projects

Requirements

Must be proficient with Microsoft Word, Excel, Outlook.

Must be available in office at least 2-3 days a week with ability to start the internship in September 2016.

Some experience with social media/video editing desired.

Qualifications

College student or recent college graduate, with a major in communications, marketing, public relations, business or relevant field. The ideal candidate will be an enthusiastic, detail-oriented, reliable, and proactive team player with a demonstrated talent in creative thinking and leadership. Good computer skills a must. Interest in community services, homelessness strongly preferred.

Salary

This is a paid internship. However, course credit may be available from your educational institution if desired instead.

To apply: Submit a resume and cover letter to: careers@projectrenewal.org EOE.

Case Manager, Culinary Arts Training Program

Requirements:

BA with 2 years of experience working with individuals who have a history of substance abuse. Strong time management and writing skills required. Experience with vocational programs, ACCES, and/or food service a plus.

Responsibilities:

The Case Manager will screen all program participants, assess their social service and vocational needs, provide application documents to ACCES, and work with service providers to develop and support plans to re-enter the workforce. The Case Manager will also provide weekly individual and group counseling sessions as well as relapse prevention workshops, and will help participants attain their training and employment goals by ensuring necessary services are provided in a timely manner. He/she will act as liaison with employers and treatment personnel to monitor client's progress. The Case Manager will work in a team with chef instructors, a recruiter, employment coordinator, and the school director. He/she will attend and participate in all meetings and service trainings, as well as perform other duties assigned.

To apply: Submit a resume and cover letter to: careers@projectrenewal.org EOE.

Assistant Director, Property Management

Project Renewal is a leading non-profit organization with the mission of ending the cycle of homelessness by empowering men, women and children to renew their lives with health, homes, and jobs. Our comprehensive and integrated programs are designed to offer the holistic care our clients need. With a staff of 800 and an annual budget of $50 million, Project Renewal is one of the larger social service nonprofits in New York City.

Position Description: Assistant Director, Property Management

We are currently seeking an experienced professional to supervise property management activities for Project Renewal's residential programs, under the direction of the Director of Legal Affairs and Property Management. This is a new position in the agency.

Specific responsibilities include but are not limited to the following:

Implement Project Renewal's Property Management systems, policies and procedures.

Work with the Director of Legal Affairs and Property Management to develop property management systems, policies and procedures.

Work with the Director of Legal Affairs and Property Management to prepare individual property management plans for each property/project that reflect Project Renewal's mission and financial goals.

Supervise Property Management staff with aim of achieving Project Renewal's goals and benchmarks in compliance, rent collection, occupancy and other PM related areas.

Monitor Property Management performance on a regular basis to ensure that it meets Project Renewal's property management standards and benchmarks.

Report on Property Management performance on a regular basis.

Develop plans, as necessary, to modify procedures and/or take other steps to reach performance standards when they fall short.

Ensure compliance with all statutory and funders' regulatory and contractual requirements related to property management.

Work closely with the Director of Facilities Management on projects or tasks that overlap the two units.

Work with the Director of Legal Affairs and Property Management to develop and oversee property management budgets.

Assist the Director of Legal Affairs and Property Management in preparation of annual audits and responses. Assist the Director of Legal Affairs and Property Management and the Director of Real Estate Development on major physical plant issues, new construction and capital improvement projects and to oversee asset disposition process.

Specific Requirements:

Bachelor's Degree in relevant field with minimum 4+ years of experience in property management in a not-for-profit environment, preferably a supportive housing environment. Graduate degree in relevant field may be considered in lieu of property management experience in a not-for-profit environment.

Minimum 2+ years of supervisory experience required.

In-depth knowledge of fair housing laws, public subsidy programs, LIHTC project management, certification, compliance and reporting requirements.

Strong verbal, writing, financial and analytical skills.

Experience in developing and managing budgets.

Ability to set objectives, develop plans, and implement strategies to achieve goals.

Ability to work independently to develop tools to measure progress in achieving goals.

Ability to manage conflict and high-pressure situations.

Proficiency with Microsoft Office (Word, Excel, etc.).

Excellent organization and communication skills.

LIHTC certification strongly preferred.

To apply, submit your resume with a cover letter indicating position and salary requirements to:

careers@projectrenewal.org EOE.

Assistant Coordinator, Next Step ACE

Next Step ACE is an Assisted Competitive Employment program for individuals with serious mental illness who seek meaningful jobs in the competitive employment market. The Assistant Coordinator will perform direct service work, as well as management of designated program areas and implementation of new service delivery models.

The ACE program provides end-to-end employment-related services, including one-on-one vocational training, job placement, work-related retention/support and individual counseling. The ACE program will be expanding its service model this year to incorporate the vocational services outlined under the new Home and Community Based Services (HCBS) designated by Medicaid Managed Care. The Assistant Coordinator will play a key role in implementing the vocational HCBS components.

ACE is part of Project Renewal's Next Step employment program, which includes job placement and training services, adult basic education, computer classes and job retention counseling. The ACE program, while operating independently from these services, is closely integrated with these programs. The Assistant Coordinator works closely with the Director of Next Step, ACE Coordinator, and Next Step program managers of the above services.

Reporting to the Coordinator of Next Step ACE, the Assistant Coordinator's duties include, but are not limited to:

. Assist in administration of the ACE Program, including maintaining and updating client charts, inputting client information into databases (including Salesforce, NYC Med Portal and NYESS), maintaining statistics on client participation/success and preparing monthly reports.

. Carry caseload of ACE clients including completing all client enrollment documentation, meeting at least weekly with clients to assess their vocational skills, strengths and limitations. Develop individualized vocational plans.

Assist clients with resume preparation, cover letter writing, and interview skills. Provide counseling support throughout job search process and once clients are employed, provide on-going job retention.

. Process referrals and conduct intakes for newly referred ACE clients.

. Supervise ACCES-VR program including intakes, staff assignments, and monthly reports.

. Assist in designing and implementing the vocational HCBS model including development of forms and reports, conducting initial intakes, managing on-going contacts with Health Homes, coordination with internal finance/billing department, and implementing processes and protocols.

. Conduct outreach for client referrals to community-based organizations, hospitals, residences, and other social service providers.

. Provide coverage for ACE Coordinator as needed.

Qualifications

. Qualified Health Practitioner (LMSW, LCSW, or LMHC) or Certified Rehabilitation Counselor (CRC) required.

. Minimum of three years relevant work experience preferably as an employment specialist.

. Management experience strongly preferred, especially disability/employment management experience.

. Bilingual Spanish preferred.

. Strong computer skills in MS Office are required.

To apply: e-mail resume and cover letter indicating position and salary requirements to: careers@projectrenewal.org EOE.

Peer Counselor, Villa Avenue

Villa Avenue is a new permanent housing program in the Bronx. It will provide housing to 56 formerly homeless men and women in a congregate setting. 47 units will be dedicated to housing active substance abusers and 9 units will be dedicated to housing individuals with mental illness.

Qualifications: High School Diploma/GED and experience working with homeless and substance abuse population. Experience with the housing first model preferred. Spanish speaking a plus.

Responsibilities:

  • Provide referrals for clients for medical care, substance abuse services, and employment services as necessary

  • Escort clients to appointments off site

  • Work as part of a multi-disciplinary team and communicate effectively with other team members

  • Complete home visits and office visits with the clients

  • Complete case notes in a timely manner

  • Facilitate weekly groups

  • Attend trainings as required

To apply: E-mail resume and cover letter indicating position and salary requirements to: careers@projectrenewal.org EOE.