Program Director, Villa Avenue

Project Renewal: Villa Avenue

JOB POSTING Villa Avenue will provide housing to 56 formerly homeless men in a congregate setting. 47 units will be dedicated to housing active substance abusers and 9 units will be dedicated to housing individuals with mental illness.

Title: Program Director

Qualifications: Master's degree preferred; Bachelor's degree with 2 years supervisory experience will be considered; ability to monitor staff completion of assessments, case notes, service plans, and psychosocial; experience working with individuals who are homeless and those affected by substance abuse or mental illness; strong time management and writing skills; ability to motivate and support clients and staff in a non-judgmental manner; bilingual in Spanish/English a plus.


  • Ensure case management compliance with city regulations

  • Complete intakes on new clients

  • Supervise all clinical documentation; ensure timeliness and quality of required clinical documents; perform chart audits

  • Develop and maintain a Policy and Procedure Manual that addresses the regulations of DOHMH

  • Provide crisis intervention and address client non-compliance issues

  • Provide on-call support to front desk staff during evening and weekend shifts

  • Facilitate weekly team meetings, individual supervision, and front desk team meetings

  • Facilitate client groups as needed

  • Attend trainings and meetings with funders as needed

Salary: Commensurate with experience; excellent benefits

Send resume to: Katie Bower, Director of Substance Abuse Housing

Front Desk Attendant, Renewal House

Renewal House

Job Description

Front Desk Attendant

Renewal House is a 50 unit, 1 year, transitional living program for people who have completed a substance abuse treatment program and are seeking employment. All participants must be approved by HRA for Category F Housing. Renewal House is located at 491 Fletcher Place in the Bronx.

Required Credentials

  • High School Diploma/GED and experience working with homeless and substance abuse population. Bi-lingual preferred.


The responsibilities include, but are not limited to the following:

  • Maintain log book at the front desk

  • Ensure clients sign in and out when entering and leaving the building

  • Monitor that clients comply with curfew and program rules

  • Complete paperwork in a timely manner

  • Escort clients to appointments or recreational outings

  • Communicate effectively with staff and participate in team meetings

  • Ability to work nights, weekends, and holidays

To apply: E-mail resume and cover letter indicating position and salary requirements to EOE.

Supervisor of Outreach and Engagement, Health Homes

The Health Homes Department builds upon Project Renewal's extensive experience helping families manage medical and behavioral healthcare and support services. The department provides care coordination for Medicaid eligible individuals who struggle with chronic health conditions.

This position reports to: Director of Care Coordination

Main function: The Outreach & Engagement Supervisor is responsible for internal and external outreach, engagement and intake activities within the Health Homes Program. He/she directs intake and outreach activities to allow for streamlined enrollment into the program. He/she collaborates with partner Health Homes and all Project Renewal departments to identify and enroll appropriate participants into Health Homes. The Outreach & Engagement Supervisor directly supervises Outreach Specialists.


  • Supervises, develops, and evaluates outreach & engagement staff
  • Follows up on internal and external referrals to ensure appropriate level of outreach and engagement is provided
  • Determines and documents program eligibility for all new referrals and intakes
  • Completes and reviews intakes for all new clients into the program in collaboration with the outreach team
  • Facilitates weekly Intake Assignment meetings and ensures all intake documentation is completed according to Health Homes guidelines
  • Monitors outreach teams maintenance of internal and external electronic systems
  • Maintains relationship with existing external partners and identifies new business development linkages in collaboration with the Manager of Outreach and Engagement
  • Reviews all outreach documentation for compliance and quality assurance: assessments and progress notes
  • Addresses client complaints and grievances related to outreach department
  • Completes weekly report for Director of Care Coordination
  • Participates in intra-and inter-agency community meetings and committees, as assigned
  • Responsible for program census maintenance
  • Assures compliance with all policies, regulations and laws governing clients' rights and confidentiality of information

Minimum Qualifications: LCSW, LMSW, MSW, Counseling, Human Services or related field OR five years related experience in social service field, including supervisory experience. He/she must possess good communication and oral presentation skills with knowledge of the functions and resources of public social welfare agencies. Must be computer literate, and have experience working with immigrant populations and/or persons living with HIV/AIDS. Bi-lingual in Spanish required.

To apply: e-mail resume and cover letter indicating position and salary requirements to: EOE

Program Coordinator, Transitions

Project Renewal Transitions provides supportive housing to 20 chronically street homeless men and women with serious and persistent mental illness/dual diagnoses. The program directly delivers and/or facilitates access to a broad range of services geared towards clients' stabilization and community integration.

Overall Responsibilities:

The Program Coordinator is responsible for administrative oversight of the program, as well as, supervising the direct service staff in the delivery of client services.

Specific Duties and Responsibilities:

Responsible for all admission and discharge decisions.

Primary liaison with landlords regarding client related issues.

Provides guidance/direction to program staff in engaging and assessing clients and creating individual housing support plans.

Provides individual clinical supervision to the Case Manager and Independent Living Specialist(s) - and facilitates regularly scheduled case conferences.

Participates in monthly face to face check-in visits with all clients.

Identifies needs and coordinates ongoing training for staff.

Builds and maintains strong connections with both local and state service providers.

Ensures timely completion of statistical and reporting requirements.

Monitors program spending within HUD guidelines.

Regularly monitors staff activity in our electronic data systems.

Collaborates with the Director of Mental Health Housing to implement and enforce policies/procedures that adhere to PRI internal standards and monitoring agency requirements.

24-hour on call coverage for client related emergencies.

Physical activities:

Job duties generally require the physical activities described below, subject to any necessary reasonable accommodation due to disability. While performing the duties of this position, the Program Coordinator must be able to use the New York City transportation system to make client visits in the field - and must be able to climb up to 6 flights of stairs. While in the office, the Program Coordinator must sit for extended periods of time to use the computer and must stand, reach and bend in using the office filing system.


Candidates must have a Master's degree in Social Work or other Human Services related field with significant experience working with chronically homeless adults who are street homeless and coping with serious mental illness or co-occurring mental health and substance use disorders. A minimum of two years' experience in a supervisory role is required.

Preferred skills:

Organizational skills: An ability to work under pressure and effectively manage internal/external administrative and reporting requirements.

Communication: An ability to communicate effectively both orally and in writing and to listen constructively to staff and clients.

Computer: Proficiency in Microsoft Office, especially Word and Excel and familiarity with case management software.

To apply: e-mail resume and cover letter indicating position and salary requirements to: EOE

Maintenance Assistant, Parole Support and Treatment Program (PSTP)


Under the direction of the Housing Coordinator, the Housing Maintenance Assistant is responsible for performing a myriad of minor tasks to provide a safe and clean environment for the tenants living in the apartments in the program; performs related duties as assigned by the Housing Coordinator.


The duties and responsibilities of the Housing Maintenance Assistant include but are not limited to the following:

Assists in getting apartments ready for move in and could involve cleaning and painting of rooms; assists in moving clients' furniture and belongings in and out of apartments; gets keys and other items needed by client; performs work requests for minor repairs in clients' apartments.


High School Diploma or equivalent; Valid New York State Driver's License preferred.

Must know how to change a door lock cylinder.

To apply: e-mail resume and cover letter indicating position and salary requirements to: EOE

Supportive Case Manager, Parole Support and Treatment Program (PSTP)

Overall Responsibilities:

Under the general direction of the Senior Case Manager, the Supportive Case Manager is responsible for assessing clients, to determine what is needed to stabilize them, and working with them to create an Individual Case Management Plan to address these needs, so that they can learn to live independently, acquire appropriate housing - and enable them to return to the community; performs related work.

Specific Duties and Responsibilities:

Conducts assessments of clients entering the program, assists them in getting entitlements and benefits, and in collaboration with the clients, develop their Independent Service Plans.

Reviews the progress with the Independent Service Plans every 3 months, and after 6 months works on the housing plan.

Visits each client at least two (2) times each month to see if he/she is adhering to the goals in the Individual Case Management Plan, as well as adjusting to their living arrangements.

Inputs contact information regarding each client into the CARES and IMA systems, making sure that all notes are done by the end of the month.

Monitors clients to ensure that they are doing well in managing their affairs such as attending programs, staying on their medication plan, managing their budgets, keeping scheduled appointments, not showing any signs of relapsing, and taking action to move to the next level of the Service Plan.

As appropriate, identifies issues and liaisons with the Housing Counselors to resolve them.

Participates in weekly meetings with the entire staff of PSTP to discuss the status of each client in the program.

Attends weekly and monthly meetings scheduled with the clients.


Bachelor's degree and two years' experience working with mentally ill and/or forensic consumers; valid New York State Driver's License; Spanish speaking preferred.

To apply: e-mail resume and cover letter indicating position and salary requirements to: EOE

Housing Counselor, Parole Support and Treatment Program


High School Diploma or equivalent

Valid New York State Driver's License preferred

Prior experience working with forensic, mental health, substance abusing population preferred

Spanish speaking preferred


Visit clients in scatter-site apartments, assisting them with development of daily living skills.

Escort and advocate for clients with other service providers to ensure that they have entitlements, medical care and other services.

Other duties may be assigned, as needed.

To apply: e-mail resume and cover letter indicating position and salary requirements to: EOE

Kitchen Assistant, 185th Street Shelter

Required Experience:

Full cooking and food preparation experience required. Cooking experience in a shelter or residential setting preferred.


Assist in the preparation of 2 meals per day, which consists of a continental breakfast and one hot meal.

Cleaning the kitchen area, equipment and all food storage space.

Maintaining the kitchen inventory.

Perform other duties as assigned, by the kitchen staff.

To apply: e-mail resume and cover letter indicating position and salary requirements to: EOE

Cook, 185th Street Shelter

Required Experience:

Formal culinary arts training and institutional cooking experience preferred. At least two years' experience working in a large kitchen.


Oversee and help prepare and serve three meals daily for residents, as well as snacks, with particular attention to the needs of residents with dietary restrictions.

Responsible for receiving supplies.

Responsible for the daily maintenance of the kitchen.

Must be a team player and be available to work any shift.

The Cook reports to the Head/Training Cook.

To apply: e-mail resume and cover letter indicating position and salary requirements to: EOE

Head/Training Cook, 185th Street Shelter

Required Experience:

Minimum of 2 years' experience as a head cook in a food service position, preferably in a shelter or residence. Experience in a training program a plus.


The Head/Training Cook will report to the Executive Chef. Responsibilities include:

Providing 3 meals a day to residents of the shelter.

Supervising the Cook and Kitchen Assistant.

Ensuring that all kitchen equipment is maintained and repaired, when necessary.

Providing training in entry level kitchen skills to shelter residents and other young adults interested in obtaining a Food Handler's Certificate.

To apply: e-mail resume and cover letter indicating position and salary requirements to: EOE

Per-Diem Licensed Practical Nurse, 185th Street Shelter

Required Credentials:

New York State medical license and registration

Required Experience:

Experience working with young adults who identify as LGBTQ


Provide ongoing medical care, safe sex and HIV education, medication monitoring

Provide consultation, crisis assessment and intervention for any shelter client, when necessary

Provide liaison to community based medical providers, when appropriate

Participate in weekly clinical team meetings

Complete documentation in compliance with agency policies and procedures

Participate in agency quality assurance process, as requested by the medical administrator

To apply: e-mail resume and cover letter indicating position and salary requirements to: EOE

Case Manager, New Providence - TLC

Overall Responsibilities:

Under the general direction of the Clinical Director and the Team Leader, the Case Manager is responsible for providing required assessments, case management, counseling services through individualized sessions, and providing delivery of service to the client; these responsibilities will ultimately assist the client in addressing their dependencies and assume control of their lives to eventually live independently and return to permanent or other alternative housing in their communities. The Case Manager is also responsible for providing referral services to the clients on their caseload and assisting with other cases, as needed. The case manager will ensure that proper protocols are being followed and he/she will ensure that their chart(s) remain audit ready at all time; performs related work.

Essential Duties and Responsibilities:

The essential duties of the Case Manager for Transitional Living Community TLC include but are not limited to the following activities:

Conducts intake and assessments, including psycho-social evaluations of clients to determine the appropriate treatment plan for their participation, and to help them develop their living skills appropriate for their disability.

Provides case management and counseling services and assists clients in the creation and adherence to their Individual Living Plans, identifying short and long-term objectives to be achieved.

Inputs all client information and updates in a timely fashion into the CARES system.

Works collaboratively with the clients and other staffs to identify and obtain financial entitlements, housing and other concrete services.

Counsel's clients through individualized sessions on issues such as achieving housing goals, finding permanent or alternative housing, maintaining sobriety, medication compliance and employment opportunities.

Organize and educate clients through Case Management sessions.

Maintains accurate and up to date written client documentation as required and in accord with city and state oversight agency guidelines.

Provides escort services to clients as needed.

Performs other duties as assigned by the Clinical Director or Team Leader.

Physical Activities:

Job duties generally require the physical activities described below, subject to any necessary reasonable accommodation due to disability. While performing the duties of this position, the Case Manager must walk the floors of the facility, traveling up and down any of the two staircases. While the facility does have an elevator that travels to each of the (6) dorm floors of New Providence Women's Shelter staff may be required to use either staircase to travel to the dorm floors staircase A has 87 steps and Staircase B has 88 steps.

In addition, the Case Manager must be able to stand and bend in order to use client files, put them away and close them out. In the position you are also required to sit at the computer workstation for extended periods to review the client data and update the information in the case management systems.

Education Requirements:

All candidates must have a Bachelor's degree from an accredited college or university. A Master's degree in Social Work or other human services field is strongly preferred.

Experience Requirements:

A minimum of three years of experience working with homeless Mentally Ill and Chemically Affected also known as (MICA) individuals or other special needs populations.

Preferred skills:

Team Building: The ability to motivate all staff and to work collaboratively with staff from other programs to provide the most beneficial services to the clients.

Communication: Excellent oral, writing and listening skills.

Organizational skills: An ability to work independently and to initiate actions to support the efforts of the staff and the clients.

Interpersonal skills: An ability to relate with clients as well as all levels of staff.

Computer skills: Knowledge of case management software's, as well as a proficiency in Microsoft Office Suite, especially e-mail, WORD and EXCEL.

To apply: e-mail resume and cover letter indicating position and salary requirements to: EOE.

Custodian, In Homes Now

Qualifications: High School Diploma/GED required. Experience working in a building with Substance Abuse/Mental Health tenants preferred. Spanish Speaking a Plus!


Clean out vacant apartments and prepare for new tenant

Ability to change locks

Experience painting apartments

Complete Housing Quality Standard Inspections every 6 months on 116 units

Communicate with staff and management companies regarding repair issues

Clean office space 2x per week

Throw out garbage in office space 3x per week

Other duties as assigned

To apply: e-mail resume and cover letter indicating position and salary requirements to: EOE

Case Manager, In Homes Now - Abstinence Program


BA required; Ability to complete assessments, psycho-socials, and service plans; Experience working with individuals who are homeless and/or those affected by substance abuse; Strong time management and writing skills; Willingness to do field work and visit residents in their apartments; Spanish Fluency a Plus.


Conduct monthly visits to residents apartments

Conduct initial assessments including psycho-socials, mental health and substance abuse screenings

Conduct annual housing inspections

Identify and assist clients in obtaining appropriate referrals

Counsel clients about various issues such as money management, goals, sobriety and employment

Maintain accurate and up-to-date clinical documentation and complete a quarterly service plan with each client

Conduct monthly meeting with clients

To apply: e-mail resume and cover letter indicating position and salary requirements to: EOE

Driver, 185th Street Shelter

Required Credentials:

High School Diploma and valid NY State Driver's License.


Drive company vehicle to pick up or drop off shelter clients going to or coming from various appointments such as: places of employment, train station and other locations.

Pick-up mail from Project Renewal's main office.

Keep vehicle clean and maintained at all times.

Perform preventative and regular maintenance on vehicle.

To apply: e-mail resume and cover letter indicating position and salary requirements to: EOE

Shift Supervisor, 185th Street Shelter

Required Credentials:

Bachelor's Degree and experience working in a shelter environment with at least 1 year in a supervisory capacity or HS Diploma with a minimum of 4 years' experience as a supervisor.

Experience working with LGBTQ community preferred.


The Shift Supervisor is responsible for the following:

Supervision and scheduling of residential aides on the assigned shift, ensuring adequate coverage in regards to OTDA guidelines.

Working closely with the Shelter Director, Director of Security and other supervisory staff to develop policies and procedures that ensure the safety and well being of all shelter residents and employees.

Communicating with all shelter staff via Shift Summaries, Incident Reports and meetings.

Collaborating with the Shelter Director on all hiring, disciplinary actions and staff terminations.

To apply: e-mail resume and cover letter indicating position and salary requirements to: EOE

Peer Counselor, 185th Street Shelter

Required Credentials:

High School Diploma or equivalent

Required Experience:

Experience working with individuals who identify with the LGBTQ community.


The Peer Counselor reports to the Director of Social Services:

The Peer Counselor's responsibilities include, but are not limited to the following:

Meet with clients regularly to provide supportive counselling, motivational interventions and role modelling.

Participate in establishing Independent Living Plans with client and Case Manager.

Facilitate groups and recreational activities.

Attend clinical and administrative meetings.

To apply: e-mail resume and cover letter indicating position and salary requirements to: EOE

Administrative Assistant, 185th Street Shelter


HS diploma required and three (3) years' experience in administrative/clerical position; preferably in a large not-for-profit agency.


Provide basic administrative support to the staff; including: processing timesheets for payroll, ordering supplies, etc.

Organize and maintain all office systems.

Distribute carfare to clients and keep accurate records of Metro card transactions.

Enter monthly data and tracking information.

Process all check requests, purchase orders of supplies and equipment; maintain inventories on same; interface with fiscal department at main office.

Participate in weekly staff meetings; take minutes and keep records of meetings.

Other clerical duties as assigned, by the Shelter Director.

To apply: e-mail resume and cover letter, indicating position and salary requirements to: EOE

Psychiatrist, 185th Street Shelter

Required Credentials:

New York State license to practice medicine. Board Certified/Board Eligible.

Required Experience:

Minimum of one-year experience treating dually-diagnosed patients.

Basic Job Functions:

Provide clinical leadership, patient care, and staff training together with the program coordinator.

Provide all program clients with clinical services including medication prescriptions, monitoring and ongoing evaluation.

Coordinate care plans for medical and psychiatric stabilization and symptom management.

Participate in on-call rotation.

To apply: e-mail resume and cover letter, indicating position and salary requirements to: EOE

Vocational Counselor, 185th Street Shelter

The Vocational Counselor will be responsible for the employment and education services provided at the 185th Street Shelter. He/she will conduct vocational assessments, develop and implement service plans to remove barriers to employment, coordinate referrals to job training programs and support clients throughout the job readiness process.

Duties include:

Assessing client vocational skills, strengths, and barriers to employment.

Determining level of job readiness and subsequent services.

Coordinating client services with the team (including Case Managers, Entitlement Specialists, Coordinators, & Peer Specialists) to remove barriers to employment.

Conducting career exploration and vocational counseling.

Developing realistic training and employment goals for those who indicate employment as a priority.

Discussing with clients how employment will impact their benefits.

Helping clients prepare resumes and obtain references.

Referring job-ready clients to Next Step, Culinary Arts Training Program, Janitorial Internship Program, ACCES-VR, or other job training providers as needed.

Following up on referrals made and client progress/compliance.

Supporting clients throughout the Janitorial Internship Program, as well as other job training and placement programs.

Providing job retention and re-placement support to employed residents.

Facilitating group workshops, as needed.

Tracking and reporting on program data and outcomes.

Entering accurate and timely client information, progress, and documentation into required databases and case records.


Bachelor's Degree, required; Master's Degree, preferred.

Must have at least 2 years of experience in vocational counseling or workforce development.

Experience with LGBTQ population preferred.

Experience with conducting vocational assessments is strongly preferred, as well as knowledge of public benefits and entitlements.

Strong communication and computer skills are a must. Must also take initiative and be a team player.

To apply: e-mail resume and cover letter, indicating position and salary requirements to: EOE