Placement Specialist, Next Step (ACE Program)

Next Step ACE is an employment program for individuals with serious mental illness who seek meaningful jobs in competitive employment. The Placement Specialist is responsible for job development and placement for all ACE clients, as well as meeting with clients to discuss their vocational goals and job search activities. The Placement Specialist will also assist with outreach and recruitment efforts to help enroll new clients and maintain our census. 

The ACE program, with offices on Varick Street in Manhattan and one satellite office in the Bronx, provides end-to-end employment services, including one-on-one specialized vocational training, job placement, work-related retention/support, peer and individual counseling.   Vocational training includes skills/capability assessment and training in cognitive skills, basic life skills, resume preparation, interview preparation, job readiness, benefits advisement, and money management. 

ACE is part of Project Renewal’s Next Step employment program, which includes job placement and training services, adult basic education, computer classes and job retention services.  The ACE program, while operating independently from these services, is closely integrated with these programs.  

The Placement Specialist duties include, but are not limited to: 

• Placing clients into jobs that result in achieving the job placement & retention milestone goals
• Establishing a network of employers who will provide job opportunities for ACE clients

• Following up on job placements to monitor job retention & satisfaction of employers/clients

• Developing bank of job orders specifically aligned with the skills & interests of the ACE caseload

• Meeting weekly with active clients to discuss job search activities, arrange & prepare for interviews, practice interviewing skills, complete job applications, & discuss past interviews

• Conducting outreach & recruitment to facilitate enrollments in ACE program
• Maintaining timely & objective records in Salesforce & other databases as required by various funding sources

• Meeting with clients individually to develop a customized job search plan

• Organizing on-site hiring events with employer network
• Representing the agency at community events such as open houses, job fairs, & other public forums 

Qualifications: 

• Bachelor’s Degree required (Master’s preferred) in vocational counseling, mental health, social work or related field.

• Previous experience in vocational counseling and/or working with individuals with serious mental illness or similar population is essential.

• Computer proficiency is a must. 

To apply: e-mail resume and cover letter indicating position and salary requirements to: careers@projectrenewal.org EOE

Service Coordinator, Next Step

Next Step, Project Renewal’s award-winning job placement program, places individuals at-risk of homelessness into competitive employment.  Next Step is adding a Service Coordinator to the team to specifically serve individuals receiving public assistance, who are interested in obtaining employment in the social service field.  The Service Coordinator will facilitate referrals, orientation, case management, job readiness preparation, job placement, and retention support to this client base.  The Service Coordinator will also serve as the primary liaison with the referral source. 

Specific duties include (but are not limited to):

• Preparing clients for employment and facilitating placements into jobs that meet program goals
• Managing a caseload of clients and meeting performance goals including job placement and job retention milestones
• Facilitating job search activities and workshops aligned with clients’ career goals
• Visiting referral sites to facilitate information sessions, orientations, and intakes
• Assisting clients in developing their job readiness skills and preparing them for the workforce through case management, vocational counseling, and job readiness workshops
• Collaborating with referral sites on addressing clients’ needs
• Providing job retention services for up to one-year for employed clients
• Providing timely reports and documentation, including attendance records, to referral sources
• Collecting documentation that verifies job placement and retention milestones for performance outcomes and billing purposes
• Maintaining timely and detailed case records for each client in the Salesforce database system, and other systems as required
• Representing Project Renewal at various consortiums and industry events 

Qualifications

• B.A. degree required.
• Prior case management experience in social services strongly preferred.
• Demonstrated excellent interpersonal skills, including the ability to professionally interact with a wide range of diverse individuals.
• Strong attention to detail.
• Computer proficiency is a must. 

To apply: e-mail resume with cover letter indicating position and salary requirements to: careers@projectrenewal.org  EOE.

Medical Assistant (Billing)

SUMMARY: The Medical Assistant will manage all aspects of consumer insurance and billing of services received at Project Renewal’s detoxification programs. The Medical Assistant’s main responsibilities include: processing and verifying consumer insurance, assisting in applying to Medicaid, obtaining restriction letters from providers, as well as processing proper service authorizations from manage care plans for aftercare referrals.

The ideal candidate will be a person with exceptional communication skills to answer inquiries from insurance companies, meet with consumers, and serve as a liaison and advocate for client services. Knowledge of medical terminology, as well as ICD 10 diagnostic codes required. Prior experience working with homeless population and in a detoxification program strongly preferred. The Medical Assistant reports to the program director for detoxification services.

RESPONSIBILITIES:

• Meet with clients to assist in applying for Medicaid and follow ups as required
• Verify and process client’s insurance for payment
• Contact providers to lift Medicaid restrictions in order to bill for services
• Communicate with Insurance to obtain service authorization to further treatment for clients being discharged to another program
• Enter all necessary billing data and maintain accurate patient data base
• Coordinate and communicate with Project Renewal’s billing department
• Provide advocacy for clients and serve as a liaison.

KNOWLEDGE AND REQUIREMENTS:

• Graduate of a medical assistant training program
• Preference given to Certified Medical Assistants
• Prior healthcare experience preferred
• Outstanding customer service skills
• Exceptional organizational, communication and interpersonal skills
• Ability to set priorities and follow up
• Related experience
• Computer literate

 To apply: e-mail resume and cover letter indicating position and salary requirements to: careers@projectrenewal.org EOE

Medical Aide, CDCS

PROJECT RENEWAL
CHEMICAL DEPENDENCE CRISIS SERVICES
JOB DESCRIPTION: MEDICAL AIDE

OVERVIEW: The Chemical Dependence Crisis Services (CDCS) of Project Renewal is a 30-bed medically monitored detoxification facility. Clients spend between 3-21 days in the program where they receive medical supervision from an RN an LPN, as well as ongoing counseling and referral services. Medical Aides will be supervised by the Medical Aide Supervisor. CDCS is also the triage unit for all intakes.

REQUIREMENTS: High School Diploma/GED required. Proficiency in Word and knowledge of IMA and AWARDS strongly preferred. Experience working with homeless or substance abuse clients a plus. Must be able to conduct face to face client interview and input data in a computer. Must read and write legibly, as well as file alphabetically. Spanish speaking and outstanding customer service preferred. Must be able to function as a member of a multidisciplinary team.

RESPONSIBILITIES:
 Process new intakes in the computer system
 File documents and organize client charts
 Help maintain quiet and safety for clients and staff
 Provide structure for clients and organize client activities
 Assist nursing with care of clients
 Clean and sterilize discharged beds
 Do laundry and serve meals
 Assist with general upkeep of facility
 Escort clients to hospitals and/or clinics as needed.
 Any other duties as assigned.

To apply: e-mail resume and cover letter indicating position and salary requirements to: careers@projectrenewal.org EOE

Payroll, HR Assistant

POSITION AVAILABLE

PAYROLL,HR ASSISTANT

We are seeking a detail-oriented professional to provide support in the Payroll and Human Resources Departments. 

Responsibilities include but are not limited to:       

§  Learning and assisting in all aspects of the bi-weekly payroll process including calculating hours/earnings and entering new hire, termination and pay data into ADP software

§  Processing garnishments

§  Sorting paychecks and timesheets

§  Completing employment verification forms (including Workers Compensation, Disability and Section 8 forms) and writing employment verification letters

§  Photocopying, filing, data entry

§  Preparing payroll reports using ADP Reporting and Enterprise software

§  Calculating vacation accruals and payouts using Excel

§  Covering additional HR functions, as needed

Qualifications:  

High School Diploma or equivalent required; BA strongly preferred.  Must be very organized, flexible and a quick learner.   Ideal candidates will have experience working in HR and also with numbers –ideally in payroll - and a professional presentation. Because of the nature of this position, it is important that candidates are able to work quickly, accurately and independently.  In addition, the person in this position will handle confidential and sensitive information and must be discrete.  Knowledge of Windows and Microsoft Office applications -- especially Excel -- required. Knowledge of ADP software (including Pay eXpert, Enterprise, HR/Benefits Solution and ADP Reporting) a plus.

To apply, please forward your resume with a cover letter indicating position and salary requirements to:

Human Resources Department

Project Renewal, Inc.

200 Varick Street-9th Floor

                                          New York, NY 10014

Fax- (212) 243-4755

careers@projectrenewal.org

Front Desk Attendant, Fletcher House

Project Renewal

OMH Licensed Facilities- Fletcher Residence

Title: Front Desk Attendant

Reports to: Program Director

Shifts Available: Part-Time and Per Diem available:

                 Overnight and Weekend Shifts

Program Description:  Fletcher Residence is an OMH licensed extended stay residence. The residence provides housing and supportive services for 55 formerly homeless, chronically mentally ill single adults, some of whom have co-occurring substance abuse disorders.

Position:  The Front Desk Attendant is primarily responsible for ensuring safety and security in the building and for engaging in various other activities to support the wellness of residents:

·         Monitors and secures entrance to the building, including documenting building entrances/exits and other relevant events

·         Answers and directs telephone calls

·         Receives mail and other deliveries

·         Assists in documentation and response to fire drills and other alarms

·         Communicates regularly with clinical and on-call staff regarding medication, resident, and building issues

·         Provides facility coverage in instances of unplanned absences

·         Other duties as assigned

Qualifications: High School Diploma or GED required; experience working with mentally ill adults preferred.

To apply: e-mail resume with cover letter indicating position and salary requirements to: careers@projectrenewal.org EOE

Intensive Case Manager, Safe Transition and Empowerment Program

                            FORENSIC SERVICES                                

                 Safe Transition & Empowerment Program

                              JOB DESCRIPTION

Title: Intensive Case Manager

Overall Responsibilities

Job duties generally require the physical activities described below, subject to any necessary reasonable accommodation due to disability. Under the general direction of either the Senior Case Manager or the Senior Housing Counselor, The Intensive Case Manager is responsible for assessing clients to determine what is needed to stabilize them, and working with them to create an Individual case management Plan to address these needs, so they can learn to live independently, acquire appropriate housing to enable them to return to the community; performs related work.

Specific duties and responsibilities  

Conducts assessments of clients entering the program, assists them in getting entitlements and benefits, and in collaboration with the clients, develop their Independent Service Plans.

Reviews the progress with the Independent Service Plans every 3 months, and after 6 months works on the housing plan.

Visits each client at least four (4) times each month to see if he/she is adhering to the goals in the Individual Case Management Plan as well as adjusting to their living arrangements.

Inputs contact information regarding each client into the CAIRS and IMA systems, making sure that all notes are done by the end of the month.

Monitors clients to ensure that they are doing well in managing their affairs such as attending programs, staying on their medication plan, managing their budgets, keeping scheduled appointments, not showing any signs of relapsing, and taking action to move to the next level of the Service Plan.

As appropriate, identifies issues and liaisons with the Housing Counselors to resolve them.

Participates in weekly meetings with the entire staff of PSTP to discuss the status of each client in the program. 

Attends weekly and monthly meetings scheduled with the clients.   

Education Requirements

High School Diploma or GED plus experience as outlined in item 2 below

Please email resume to: careers@projectrenewal.org                       

Housing Counselor, PSTP

                  PAROLE SUPPORT AND TREATMENT PROGRAM

                                                  JOB DESCRIPTION

Title: Housing Counselor

Overall Responsibilities

Under the direction of the Senior Housing Counselor, the Housing Counselor is responsible for establishing and maintaining a constructive relationship with the clients, providing them with assistance to enable them to successfully perform everyday tasks, to address their issues, to stabilize their lives and ultimately to live independently in the community; performs related work as assigned by the Supervisor. 

Specific duties and responsibilities

Provide clients with day to day assistance in handling their affairs and living in their apartments. Activities include assisting them with shopping, cleaning, cooking, doing laundry, making and going to appointments, providing escorts to make the meetings, delivering their medication weekly, and monitoring their taking their medications..

On a weekly basis, participates in the distribution of medications to the clients, and on an on-going basis, monitors the clients’   compliance with taking their medications.

Works closely with the clinical team to assess and monitor client’s ability to manage their housing situation.

Monitor actions being taken on the client’s 6 month housing plan.

Refer issues with any apartment to the Housing Coordinator for corrective action and or resolution with the Landlord.

 Attend weekly staff meetings to discuss the status of each client with the Director and all other staff members.

Education Requirements

2. High School Diploma or GED plus experience as outlined in item 2 below. 

   Please email resume to: careers@projectrenewal.org   EOE    

Residential Aide, Ana's Place

Position Description

Project Renewal is a non-profit organization with the mission of ending homelessness by empowering men and women struggling with addiction and/or mental illness to rebuild their lives with renewed health, homes, and jobs.

Title:  Residential Aide

Program: Ana’s Place

Overall Responsibilities

Under the direction of the Residential Aide Supervisor, the Residential Aide is responsible for assisting the clients in learning and performing their daily life skills activities as well as adhering to their program activities and objectives; performs related work.

Program Description

Ana’s Place is a 108 bed 24/7 emergency shelter for homeless men diagnosed with mental illness and/or substance abuse.  Our comprehensive services include case management, individual and group counseling, recreational activities and housing placement assistance.  Additionally, an on-site psychiatric team provides services Monday through Friday, staffed by a psychiatrist, nurse practitioner, registered nurse, and a licensed practical nurse.

Essential Duties and Responsibilities

The essential duties of the Residential Aide but are not limited to the following activities depending on the particular tour of duty:

·         Performs the day- to- day monitoring of the residents’ on site activities.

·         Wakes the clients in the mornings and as needed, provides clothing and personal care items to clients.  

·         Ensures that the clients are out of the dormitories by the established time in the morning and not returned until the designated time in the afternoon.

·         Reminds clients of their daily schedules, and assists clients with their daily living skills. 

·         Participates in monthly fire drills in adherence to Fire Department of New York (FDNY) guidelines.

·         Processes new client intake information, bed assignment, maintains the daily census records and provides DHS with daily census figures.

·         Utilizes CPR/First Aide techniques in emergency situations and conforms to OSHA standards when necessary.

·         Observes the behavior of clients and reports any unusual behavior to the case management and clinical staff.  

·         Oversees the shelter at nights and responds to any requests from the clients who are awake.

·         Works collaboratively with the Program Aides in providing crisis intervention in an emergency situation.

·         Secures the clients’ personal property.  

·         Maintains the daily census records.

·         Complete electronic shift summaries and incident reports.

·         Assists in the Cafeteria with meals being served to clients at breakfast, lunch and dinner.

·         Performs other duties as assigned by the Residential Aide Supervisor or other supervisory staff.

Residential Aide Position Description Continued

Physical Activities

Job duties generally require the physical activities described below, subject to any necessary reasonable accommodation due to disability. While performing the duties of the position, the Program Aide must be able to walk the block of the exterior of the building, as well as walk the interior of the building to assist clients and to talk to staff in the various program areas. In addition, the Program Aide must be able to walk between two floors of the facility (24 steps), climbing up and down two staircases, in the event the elevator is out of order.  Further, the Program Aide must be able to lift or move material and equipment weighing up to 50 pounds, to sit for extended periods of time at the computer, and to bend or squat to retrieve file records.

Education Requirements

A High School Diploma or GED.

Experience Requirements

A minimum of one year of experience working with people diagnosed with mental illness or having a substance abuse addiction, or individuals who have been homeless.

Certificates

Must have a CPR and Certificate of Fitness for a Fire Guard, F-80, or have it completed within 90 days of starting employment.

Preferred Skills

Communication: An ability to communicate effectively both orally and in writing, and to interface with clients as well as all levels of staff.

Interpersonal skills: An ability to listen attentively to staff and clients and to constructively diffuse a tense or combative situation.

Computer: Knowledge of Microsoft Office Suite, especially e-mail, Word and EXCEL.

Please, send resume to careers@projectrenewal.org

Chief Medical Officer

Project Renewal’s mission is to end the cycle of homelessness by empowering men, women and children to renew their lives with health, homes and jobs. For 50 years, our pioneering approach has created uniquely integrated and comprehensive programs to end homelessness. Many of Project Renewal’s programs are replicated around the nation, helping even more than the 15,000 homeless New Yorkers Project Renewal serves directly every year. With a budget over $80 million and a staff of 900+ at eighteen different locations including seven shelters, seven transitional programs and five permanent housing programs, Project Renewal is one of the larger social service nonprofits in the City.

We are currently seeking a seasoned Chief Medical Officer to join our Executive Management Team. The Chief Medical Officer will be responsible for: providing clinical leadership; fostering superior quality patient care; developing clinical strategic goals and direction; providing for the recruitment and retention of the medical staff at Project Renewal, Inc. (PRI); working cooperatively and effectively with the CEO and other members of the Executive Team; utilizing a balanced and collaborative approach to include the perspective of all disciplines involved in PRI’s health services (primary care, psychiatry, and addiction treatment services); ensuring the achievement of annual goals and objectives; and delivering effective and efficient patient care during required clinical time in compliance with established clinical protocols. This is a new full-time position at Project Renewal and will report to the CEO.

Specific Duties and Responsibilities include, but are not limited to, the following:

1. Direct responsibility for all clinical provider staff at PRI, including recruitment, orientation, development, clinical supervision, evaluation, and quality oversight.
2. Working collaboratively with the Executive Team in monitoring the clinical performance of the electronic health record, and overseeing system updates, testing and implementation of new components, and setting priorities for new electronic health initiatives.
3. Responsibility for the resolution of patient grievances regarding quality of care.
4. Participation in development of PRI’s budget and assisting in the ongoing monitoring and evaluation of that plan.
5. Assisting the appropriate staff in the proposal, decision-making, development, implementation and evaluation of new programs for the institution.
6. Monitoring the development, implementation, maintenance and evaluation of PRI’s clinical quality assurance program. 
7. Assisting the appropriate staff to ensure the efficient and effective function of clinical operations. Activities under clinical operations will include, but are not limited to: patient scheduling; staffing patterns of non-physician and physician personnel; space management, and technical support.
8. Assisting the appropriate staff in the solicitation, development, management and evaluation of any grants deemed necessary and useful to PRI.
9. Fostering and supporting linkages with appropriate specialists, sub-specialists and related services.
10. Demonstrating professional interactions with internal and external customers.
11. Establishing and maintaining effective working relationships with individuals of various cultural, ethnic, gender identity, sexual identity, and socioeconomic backgrounds.
12. Reporting, both verbally and in written format, to the Board and its committees on a regular basis.
13. Serving as the chief clinical contact for internal and external partners and successfully building, developing and maintaining essential partnerships. 
14. Actively reviewing evidence-based practice standards, health care advances and incorporating such standards and advances into PRI’s medical practice.
15. Playing a leadership role in understanding, communicating, achieving and maintaining regulatory and quality standards (HRSA, NYSDOH, NYCDHS, NCQA, others), Patient Centered Medical Home principles (PCMH), and Medicaid/Medicare-related policies and programs (DSRIP, MCOs, Health Homes, IPAs, HARPS, VBP, others).
16. Involvement in all initiatives and concerns involving patient safety, quality, infection control, risk management and patient service, especially those related to provider issues.
17. Responsible for assuring that robust peer reviews and credentialing processes are conducted fairly and in a timely fashion, to ensure quality, safety, service, and appropriate provider staff behavior.
18. Developing and supporting a Patient Advisory Board that meets monthly and provides a report that is shared with the PRI Board.
19. Collaborating with the PRI Compliance Officer regarding provider issues that involve regulatory compliance.
20. Collaborating with HR to create short- and long-term recruiting strategies.
21. Completing annual performance appraisals.
22. Managing provider performance, patient satisfaction and productivity programs.
23. Overseeing the process of provider termination and exit from the medical staff and organization, collaboratively with the CEO.

Clinical Duties

1. Providing direct health care to patients presenting for care at PRI with or without appointments.
2. Adhering to established clinical protocols and procedures.
3. Maintaining adequate and legible patient medical records in the established chart.
4. Supervising or participating in patient emergencies as required.
5. Fulfilling HRSA and health center productivity standards.
6. Following established health center procedures for patient billing and reimbursement.
7. Participating in quality assurance and other committee activities as assigned.
8. Participating in staff medical education programs and patient health education activities as required.
9. Reporting any discrepancies, irregularities, and/or violations involving clinical care, administrative procedure, billing issues, or other violations of PRI protocols to the appropriate personnel.
10. Maintaining professional competence by completing appropriate specialty requirements of CME.
11. Maintaining current certifications.
12. Attending required meetings and participating in committees as assigned.
13. Participating in professional development activities and maintaining professional affiliations.
14. Successfully completing PRI credentialing and privileging review upon hire and re-credentialing as appropriate.

KNOWLEDGE, SKILLS AND ABILITIES Required:

1. Knowledge of professional medical practice. Has an understanding and appreciation of the financial aspects of a healthcare organization and the need to generate sufficient resources to support the strategic goals and mission of the organization.
2. Knowledge of organizational policies, regulations and procedures to administer patient care.
3. Knowledge of medical equipment and instruments to administer patient care.
4. Knowledge of common safety hazards and precautions to establish a safe work environment.
5. Knowledge of reporting protocols, which are essential to the proper functioning and operation of PRI, and awareness of the responsibility of each provider to comply with said protocols.
6. Skill in supporting, motivating, and sustaining a team-oriented culture, fostering teamwork and collaboration by involving the necessary staff when appropriate.
7. Demonstrable leadership skills with ability to hold others accountable and a willingness to be held accountable. This involves full transparency and the ability to give and accept constructive criticism.
8. Encourages the use of data and metrics in the decision making process.
9. Skill in taking medical history, assessing medical conditions and interpreting findings in a highly efficient manner. Is able to coach and mentor others to also operate at a high level of efficiency.
10. Skill in preparing and maintaining records, writing reports, and responding to correspondence.
11. Skill in developing and maintaining department quality assurance.
12. Skill in Microsoft Office Applications; Word, Excel, and Outlook.
13. Ability to budget and handle revenues and expenses.
14. Ability to demonstrate sound judgment, tact, and diplomacy.
15. Ability to evaluate and effectively address highly complex issues and problems.
16. Ability to delegate work, set expectations, and monitor activities of subordinate staff appropriately.
17. Ability to react calmly and effectively in emergency situations.
18. Ability to interpret, adapt and apply guidelines and procedures.

EDUCATION AND EXPERIENCE Required:

1. Graduate of approved medical school.
2. Licensed to practice medicine in the State of New York.
3. Eligible to obtain and maintain a federal and state narcotic registration.
4. Eligible for Hospital Privileges.
5. 7 years’ proven successful experience as a practicing clinician.
6. Extensive experience treating homeless patients.
7. 5 years’ successful senior/director level management experience.
8. 5 years’ experience working in a multidisciplinary outpatient setting, where primary care, psychiatry and substance use disorder treatment services are co-located and clinically integrated.
9. Strong community health/public health orientation, experienced in patient care management, and demonstrates managed health care knowledge and experience.
10. Knowledge of, or experience with, healthcare information systems, such as electronic health record and practice management systems experience.
11. Experience in a multiple provider medical practice.
12. Must be a graduate of an accredited residency program in family medicine, internal medicine or internal medicine/pediatrics.
13. Must be board certified at hire either as Internist, Family Medicine Practitioner, or Psychiatrist, and will maintain appropriate board certification, licensure, and membership in professional organizations.

Preferred:

1. Familiarity with Federally Qualified Health Centers. Experience working in a not-for-profit organization, with annual operating margin goals.
2. Substance use disorder treatment certification.
3. Buprenorphine office-based treatment certification.                                                           

To apply: submit your resume with a cover letter, indicating position and salary requirements to: careers@projectrenewal.org EOE
 

Performance Analyst, Project Renewal

PROJECT RENEWAL
POSITION DESCRIPTION
POSITION: Performance Analyst

ABOUT THE POSITION:
The Performance Analyst reports to the Director of Performance Measurement and Evaluation. This position will work with a variety of programs to develop processes and tools to assist in evaluating program effectiveness, monitoring program performance, and empowering employees at all levels of the organization work collectively to accomplish the agency’s mission. S/He will coordinate many of the organization’s existing performance measurement and management systems and work with select programs on implementing evaluations.
This person will be a dedicated non-profit professional with real world experience working with health and human service programs, will have exceptional interpersonal and communication skills, and will have strong quantitative and technology skills. The ideal candidate is a self-starter, proactively identifies and resolves issues, and is able to lead group processes that result in positive and collaborative problem solving.

RESPONSIBILITIES:
Performance Measurement and Management (PMM)
- Assist with management and publication of organizational dashboards.
- Support development of data collection tools and processes used by programs.
- Collaborate on designing and developing new report and dashboard solutions in conjunction with program leadership and the IT department to ensure that employees at all levels of the organization have the information they need to make decisions.
- Assist programs in understanding and implementing evaluation and performance measurement and management tools, including activities such as identifying evaluation needs, data collection, data reporting, interpreting findings, improvement plan development, etc.
- Support preparation and facilitation of performance workshops.
Evaluation
- Participate in planning, design, implementation, and follow up of a wide variety of evaluative activities.
- Support evaluation activities through developing tools, documenting processes, and conducting relevant research.
- Analyze and provide feedback on data from a variety of data collection and evaluation activities.
Capacity Building activities
- Collaborate with training, IT, and quality assurance staff to help design and conduct trainings and other capacity building activities around a variety of topics, including, but not limited to: PMM, database usage, evaluation, and program planning.
-Provide support on a variety of management and evaluation topics.
- Conduct research and analyses as needed to support various PEQA projects.
- Perform analyses for agency-wide data requests.
Other responsibilities
- Support data integrity and quality assurance efforts.
- Participate as a member of the PEQA team and support other department efforts that require data and evaluation projects.
- Assist as needed on ad hoc projects.
 

CANDIDATE REQUIREMENTS:
The ideal candidate will have a commitment to the mission of Project Renewal and passion for data driven management in order to improve Project Renewal’s ability to fully achieve that mission.

Specific minimum requirements include:
- Applicants must have a BA/BS degree.
- Knowledge of performance measurement and management approaches.
- Strong quantitative and Microsoft Excel skills.
- Proven track record in building and maintaining partnerships and teams that achieve tangible results.
- Exceptionally strong interpersonal and communication skills as well as an ability to work effectively with multiple stakeholders, understanding and incorporating diverse points of view, styles and approaches.
-Attention to detail, with exceptional analytical, organizational, communication and project management skills.
Preferred knowledge, skills, and abilities include:
-Master’s degree in a related field.
-Experience in human services program management, evaluation, homeless services, consulting, or related field.
- Knowledge of quantitative and qualitative evaluation approaches and experience in conducting evaluations.
-Experience working with programs that serve adults with mental health and/or substance use issues.
- Experience using statistical packages and/or data visualization software.

LOCATION:
New York, NY

COMPENSATION:
Competitive compensation commensurate with experience

TO APPLY:
Submit a resume and cover letter indicating position and salary requirements to careers@projectrenewal.org

ABOUT PROJECT RENEWAL:
Project Renewal is a leading nonprofit organization known for its creative and entrepreneurial approach to ending homelessness in New York City. Program services provide men, women, and children everything they need to get healthy, find homes, and become employed. The organization focuses on the neediest and least-served of the city's population—people who, in addition to being without a home, cope with mental illness and/or addiction. With a staff of 800+ and an annual budget of $65 million, Project Renewal is one of the larger social service nonprofits in New York City.

The Program Evaluation and Quality Assurance (PEQA) Department was founded in 2011 to design, implement, and manage the organization’s performance measurement and management systems, as well as support the agency’s needs in evaluation, quality assurance, and compliance. The department’s mission is to enhance the agency’s ability to achieve its mission by developing and facilitating processes and systems that measurably improve the quality and effectiveness of our services and operations, and to support agency leadership in managing towards high performance.

Team Leader II, New Providence Women Shelter

Organization Description

Project Renewal is a non-profit organization with the mission of ending homelessness by empowering men and women struggling with addiction and/or mental illness to rebuild their lives with renewed health, homes, and jobs.

Title:  Team Leader II

Program:  New Providence Women’s Shelter

Program Description

New Providence Women’s Shelter is a 130 bed 24/7 emergency shelter for homeless women diagnosed with mental illness and/or substance abuse.  Our comprehensive services include case management, individual and group counseling, recreational activities and housing placement assistance.  Additionally, an on-site medical and psychiatric clinic operates Monday through Friday, staffed by a nurse, primary care physician and two psychiatric nurse practitioners.

Overall Responsibilities

Under the general direction of the Clinical Director, with some latitude for independent action and decision making, the Team Leader will provide direct supervision to the Senior Case Manager and the Case Managers as well as managing a small caseload to provide assessment, counseling and referral services to the clients at the shelter; ensures that proper protocols are being followed and performs quality assurance activities regarding the delivery of services; performs related work.

Essential Duties and Responsibilities

The essential duties of the Team Leader include but are not limited to the following activities:

·         Performs a thorough assessment of clients being referred to the shelter to determine their appropriateness for our setting within a 24 hour time period, identify the full range of service needs, and make the assignment to a case manager.

·         Provide guidance and direct supervision to an assigned team of Case Managers to ensure assessments, including psycho-social evaluations are being performed, Independent Living Plans are prepared and being followed, referrals to appropriate programs are made, and integration of services is occurring.

·         Provide guidance and direction to Housing Specialist to ensure that HRA2010E packages are being generated and being given to DHS as well as other housing providers.

·          Assists in quality assurance activities to ensure service milestones/program performance goals are met.

·         As part of the 6 month after care services, monitors status of clients placed in the community to ensure successful community integration. Facilitates the provision of any assistance needed to ensure that clients remain housed.

·         Ensures that accurate and up to date clinical documents are being maintained and that required data is being inputted in a timely fashion into the CARES system by the Case Managers.

·         Attends and participates in the weekly P4P Case Conference meetings on the status of each client

Team Leader Position Description Continued

Essential Duties and Responsibilities Continued

·    Performs other duties as assigned by the Shelter Director and Clinical Director.

Physical Activities

Job duties generally require the physical activities described below, subject to any necessary reasonable accommodation due to disability. While performing the duties of this position, the Team Leader must walk the floors of the facility, traveling up and down any of the two staircases. While the facility does have an elevator that travels to each of the (6) dorm floors of New Providence Women’s Shelter staff may be required to use either staircase to travel to the dorm floors

Staircase A has 87 steps and Staircase B has 88 steps

In addition, Team Leader I must be able to stand and bend in order to use client files, put them away and close them out. In the position you are also required to sit at the computer workstation for extended periods to review the client data and update the information in the case management systems.

Education Requirements

Master’s Degree in Social Work (LMSW/LCSW preferred but not required)

Experience Requirements

A minimum of four years of experience working with homeless Mentally Ill and Chemical Affected also known as (MICA) individuals or other special needs populations. The ideal candidate will have at least two years of supervisory experience.

Preferred skills:

Team Building: The ability to motivate all staff and to work collaboratively with staff from other programs to provide the most beneficial services to the clients.

Communication: Excellent oral, writing and listening skills.

Organizational skills: An ability to work independently and to initiate actions to support the efforts of the staff and the clients.

Interpersonal skills: An ability to relate with clients as well as all levels of staff.

Computer skills: Knowledge of case management software’s, as well as a proficiency in Microsoft Office Suite. Knowledge of case management software and proficiency in Microsoft Office Suite, especially e-mail, WORD and EXCEL. 

To apply: e-mail resume with cover letter indicating position and salary requirements:

Careers@projectrenewal.org

Senior Case Manager, Family Housing

Project Renewal

Family Housing

JOB POSTING

Project Renewal’s Family Housing Program is funded by OASAS and provides housing for 30 formerly homeless families whose head of household has a history of substance abuse.  Families live in the Bronx, Brooklyn, and Manhattan.  The goal of this program is to help the clients maintain their housing and sobriety while working towards greater self-sufficiency.

Title:                            Senior Case Manager

Qualifications:  BA required; Ability to complete assessments, write case notes, and complete service plans; Experience working with individuals who are homeless and/or those affected by substance abuse; Experience or knowledge of families.  Strong time management and writing skills; Willingness to do field work and visit families in their apartments; Spanish Fluency a Plus

Duties:

-          Conduct monthly home visits with clients and their children

-          Counsel clients about various issues such as money management, sobriety, and employment

-          Maintain accurate and up-to-date clinical documentation

-          Provide referrals to community providers to ensure that families are linked in their neighborhoods

-          Contact outside providers (mental health, pcp, schools) to ensure families are linked to appropriate services

-          Supervise and train two case managers

-          Participate/facilitate team meetings

-          Audit Charts

Salary: Commensurate with experience; excellent benefits

Send resume to: Katie Bower

                             Director of Substance Abuse Housing

                            email:  careers@projectrenewal.org  

01/13/2017

Entitlement Specialist, Clinton Residence

Position Description

Title:                Entitlement Specialist

Program:        Clinton Residence, Transitional Supportive Housing Residence

Overall Responsibilities:

Under the direction of the Program Director, the Entitlements Specialist is responsible for managing entitlements for residents in a supportive housing facility serving formerly homeless, mentally ill adults.

Program Description

Clinton Residence is a transitional treatment facility licensed and regulated by the NYS Office of Mental Health.  The facility provides transitional housing for 57 formerly homeless, single adults with chronic mental illness, some of whom are dually diagnosed with a substance abuse disorder.

Essential Duties and Responsibilities

The essential duties of the Entitlement Specialist include, but are not limited to the following activities:

• Regular advocacy and maintenance of resident entitlements benefits to ensure effective residential and treatment coverage (including Social Security and Social Security Disability Level II; Public Assistance Level II; Veterans benefits; Medicaid; Medicare; HMO insurance).  Active problem-prevention and problem-solving measures with residents and clinical team;
• Ongoing monitoring of entitlements correspondence and record keeping;
• Off-site advocacy and collateral contact with entitlements representatives and local pharmacies;
• Regular contact with administrative office to ensure payment of residential costs and effective distribution of weekly/ daily/ monthly Personal Needs Allowance;
• Management of weekly transportation budget for clinical staff and Reduced Fare Metro Card Application for residents;
• Conduct money management groups and provide individualized assistance to residents around budgeting skills;
• Participate in weekly staff meetings to coordinate services
• Work closely with Case Management team and Clinical Director to manage resident entitlement issues
• Provide additional administrative support as needed.

Physical Activities

Job duties generally require the physical activities descried below, subject to any necessary reasonable accommodation due to disability.  While performing the duties of this position, the entitlements specialist is required to sit for extended periods of time and will regularly travel to off-site collateral contacts as needed.

Such as the local Social Security office, as well as the pharmacy and other contacts. The entitlement specialist will need to be able to lift from 10-15lbs.                                                                                                                

Education Requirements

High School Diploma or GED required

Experience Requirements

• Experience in securing and managing entitlements benefits desirable;
• Proficiency in Windows-based software (Word & Excel) and use of electronic case management & restorative services software preferred;
• Abilityto relate well to all residents, agency staff and community contacts
• Able to work well and easily within a team

· At least one (1) year of experience serving individuals with mental illness and/or chemical addictions preferred.

Preferred skills:

Teamwork: An ability to communicate, coordinate with other staff and provide reports of relevant incidents.

Interpersonal:  An ability to interact well with all levels of staff, residents and outside collaterals

Communication: Excellent verbal, written and listening skills.

Administrative: Excellent organizational, coordination and time management skills; ability to work independently; determine and manage deadlines.

Schedule:    Monday-Friday, 9am-5pm

Salary:    $30,000

To apply: e-mail resume with cover letter indicating position and salary requirements: careers@projectrenewal.org EOE.

Quality Analyst, Mental Health Housing

Project Renewal

Position Description

POSITION:

Quality Analyst – Mental Health Housing

ABOUT PROJECT RENEWAL:

Project Renewal is a leading nonprofit organization known for its creative and entrepreneurial approach to ending homelessness in New York City. Program services provide homeless men and women everything they need to leave the street, get healthy, find homes, and become employed. The organization focuses on the neediest and least-served of the city's indigent population—people who, in addition to being without a home, cope with mental illness and/or addiction.

The Program Evaluation and Quality Assurance (PEQA) Department was founded in 2011 to design, implement, and manage the organization’s systems of performance measurement and management, quality assurance, and quality improvement.  The department’s mission is to enhance the agency’s ability to achieve its mission by developing and facilitating processes that measurably improve the quality and effectiveness of our services and operations, and to support agency leadership in managing towards high performance.

ABOUT THE POSITION:

The Quality Analyst reports to the Senior Director of Program Evaluation and Quality Assurance (PEQA).  This position will work closely with Project Renewal’s mental health housing programs to promote high quality social service delivery and to support programs in continuous quality improvement efforts.

Specific responsibilities include but are not limited to the following: 

·         Assess the quality of care in the agency’s mental health housing programs and supporting services, and partner with program staff to implement targeted improvement efforts:

o   Manage processes such as case and utilization review, annual program evaluation and client surveys;

o   Analyze, report on, and present programmatic data to internal stakeholders;

o   Make recommendations and develop tools to support program improvement.

·         Support readiness for licensing audits and monitor progress on corrective actions;

·         Train program staff/supervisors in conducting internal quality assurance processes;

·         Coordinate systems to ensure organizational compliance with requirements for incident reporting, investigation, review and data tracking

·         Perform a variety of data management, analysis, and visualization projects in order to support the department’s mission

·         Other responsibilities:

o   Participate in departmental activities as a member of the PEQA team

o   Assist as needed on ad hoc projects

CANDIDATE REQUIREMENTS:

The ideal candidate will have a commitment to the mission of Project Renewal and passion for facilitating processes that lead to high quality services for our clients and performance excellence for our programs.  Social workers with direct service experience are encouraged to apply.

Requirements:

·         Master’s degree in social work or related field, or Bachelor’s degree with a minimum of two years’ experience in human services, quality assurance, or related field;

·         Experience working with adults with mental health and/or substance use issues, preferably in supportive housing settings;

·         Strong quantitative and Microsoft Excel skills

LOCATION:

New York, NY

COMPENSATION:

Competitive compensation commensurate with experience

TO APPLY:

Submit a resume and cover letter indicating position and salary requirements to:

Project Renewal

200 Varick Street, 9th Floor

New York, NY 10014

Fax: (212) 243-4755

Email: careers@projectrenewal.org EOE.

Coordinator, Next Step Internship Program

COORDINATOR,

NEXT STEP INTERNSHIP PROGRAM

Summary:

Project Renewal’s Next Step employment program places homeless, formerly homeless, and low-income individuals in competitive employment.  The Next Step Internship Program (NSIP) is an award-winning vocational training program that prepares individuals for careers in social services.  NSIP provides sector-based classroom training, paid on-the-job training, industry-recognized credentials, job placement assistance, and career advancement support.  NSIP has an 85% graduation rate, 80% job placement rate, and 70% one-year job retention rate. The Coordinator for NSIP will deliver services, supervise staff, and lead the team in expanding this innovative program. 

Responsibilities include but are not limited to:

·         Overseeing and facilitating all services related to NSIP including outreach, recruitment, enrollment, case management, workshop facilitation, internship site development, internship assignment, job placement, and retention assistance.

·         Managing each internship cohort to ensure program goals are consistently met.

·         Supervising and leading the team of NSIP Specialists.

·         Ensuring documentation meets all funding/billing requirements.

·         Preparing various reports and documentation for funders and community partners.

·         Supporting the case management and job placement of program participants.

·         Coordinating internship sites and working directly with the sites’ managers to troubleshoot and ensure the success of the interns.

·         Enhancing the training curriculum and developing new workshops that aligns with local employer demand.

·         Developing employment partners in the social service sector that provide internship opportunities, curriculum guidance, and job opportunities. 

·         Representing Project Renewal at job fairs, community events, or other public forums.

·         Meeting clients individually to ensure they successfully complete the program.

·         Conducting recruitment events and facilitating training workshops as needed.

Qualifications:

·         Bachelor's degree required.

·         Excellent presentation, writing, and organization skills are a must.

·         Proficiency in Microsoft Office is essential. Salesforce experience preferred.

·         Experience in workforce development programs is required.

·         Experience working with special populations including adults with histories of homelessness, substance use, criminal backgrounds, and/or serious mental illness.

·         Previous management experience is required.

·         Must be a strong team player.

To apply, submit your resume with a cover letter indicating position and salary requirements to: careers@projectrenewal.org

                                             EOE

Counselor, Next Step Internship Pogram

NEXT STEP COUNSELOR

(part-time temporary)

Project Renewal, Inc. – Next Step Employment Program

About Project Renewal, Inc. PRI’s mission is to empower homeless men and women with mental illness and/or addiction to move permanently from the streets or shelters to health, homes, and jobs. Our comprehensive and innovative approach combines healthcare, addiction and mental health treatment, employment services, and housing to help our clients rebuild their lives. The Next Step Employment Programs provides free employment and education services to veterans, ex-offenders, homeless/formerly homeless and low-income New Yorkers who may also suffer from substance abuse and/or mental illness.  Since 2000, Project Renewal has helped nearly 4,000 New Yorkers find and retain employment, achieve economic security, lead more fulfilling lives, and positively contribute to their communities.

Next Step Counselor-Next Step Counselors will serve as a “shepherd” to all incoming Next Step clients, guiding them from intake to training to job search and employment – with the goal of completing intakes with at least 2-4 new clients each week. On average, Next Step Counselors maintain an active caseload of up to 25 job-seeking or vocationally-trained clients.  Note: This is a temporary part-time position, up to 19 hours per week.

Reporting to the Assistant Director, the counselor’s duties include but are not limited to the following:

·         Meeting with clients individually to assess which Next Step programs are needed to reach his/her vocational, educational and employment goals.

·         Maintaining regular contact with each client and his/her referring agency to report on program participation and ensure that corrective steps are taken when a client appears to be non-compliant with the program.

·         Preparing clients for the world of work through individualized activities including resume and cover letter development, assistance with applications, and clothing referrals.

·         Sharing relevant information between Next Step Program staff via client file management and meetings to ensure that services are appropriately provided to clients.

·         Submitting reports to referral agency staff, when requested, to report on the client progress through Next Step.

·         Inputting relevant information to track client’s progress using an online database.

·         Occasional attendance at outreach events at locations throughout New York City.

·         Tutoring in computer and education classes, as time permits.

Qualifications:

·         Bachelor’s degree required.

·         At least 1 year of case management experience required.

·         Strong computer and communication skills are required.

·         Must be organized, detail oriented and a quick learner. 

·         Must also be able to work closely and effectively with other staff members and outside agencies.

·         The ability to engage, empathize and create/maintain positive relationships with appropriate professional boundaries with clients is also a must.

To apply, submit your resume with a cover letter indicating position and salary requirements to: careers@projectrenewal.org

Custodian, Clinton Residence

Position Description

Title:                     Custodian

Program:             Clinton Residence, Transitional Supportive Housing Residence

Overall Responsibilities:

Under the direction of the Building Superintendent, the Custodian is responsible for assisting in the maintenance of the residential building. 

Program Description

Clinton Residence is a transitional treatment facility licensed and regulated by the NYS Office of Mental Health.  The facility provides transitional housing for 57 formerly homeless, single adults with chronic mental illness, some of whom are dually diagnosed with a substance abuse disorder.

Essential Duties and Responsibilities

The essential duties of the Custodian include, but are not limited to the following activities:

·         Reports to Building Superintendent for all assignments

·         Responsible for cleaning and disinfecting all commons areas and offices, including bathrooms, stairwells and hallways, to ensure that the building is kept clean

·         Assist in preparing apartments for new residents and with move in/ out process

·         Assist Building Super as directed in minor repairs and correcting potential safety hazards as needed

·         Empty trash and garbage containers and prepare refuse for pick-up

·         Keep building exterior in safe and presentable condition, including ice/ snow removal; sidewalk maintenance and central garden/ courtyard area

·         Under supervision of Building Super, develop building-wide knowledge of all mechanical system operation and maintenance

·         Assist in documentation of fire drills smoke detector/ CO2 detector maintenance

·         Performs other duties as assigned by the Program Director or Clinical Director

Physical Activities

Job duties generally require the physical activities described below, subject to any necessary reasonable accommodation due to disability. Job duties generally require While performing the duties of this position, the custodian is regularly required to perform physical tasks including mopping, sweeping, painting, minor building repairs and other duties as assigned.   The Custodian must stand for extended periods of time and regularly move supplies and materials, and must be able to lift items weighing up to forty (40) pounds.

Education Requirements

A High School diploma or GED is preferred.   

  Custodian Position Description Continued                                                                                                                                                                                                                                       

Experience Requirements                                                                                                                                                                                                                                                                            

One year of experience working in a residential program serving individuals with mental illness and chemical addictions preferred.

Preferred skills:

Teamwork:                         An ability to communicate, coordinate with other staff and provide reports of relevant incidents.

Interpersonal:                   An ability to interact well with all levels of staff, residents, and guests visiting the building.

Communication:              Good verbal and listening skills.

Schedule:                            Thursday-Monday, 7am-3pm                    

Salary:                                  $20,020 annually.            

To apply, submit your resume with a cover letter indicating position and salary requirements to: careers@projectrenewal.org EOE.

Case Aide, Clinton Residence

Project Renewal
OMH Licensed Facilities- Clinton Residence
Title: Case Aide
Reports to: Program Director

Qualification: High School Diploma or GED required; experience working with mentally
ill adults preferred.

Shifts Available: Full time/Part time and Per Diem available:
                            Various shifts also includes overnight

Duties:
-57 bed mental health supportive housing facility in Hell’s Kitchen has immediate
openings for case aides for above mentioned shifts.
- Participates in socialization and recreational activities with the residents
- Conducts regular room inspections/provides ongoing assessment and feedback to
and about resident’s ADL skills
- Participates in weekly clinical team meetings; works with case managers to
support individual resident goals
- Responsible for front desk support including answering phones, monitoring and
securing entrance to the building.
- Provides escorts for clients, as needed, to medical, psychiatric and other
appointments.
- Responsible for orienting and assisting new residents including escorting to room
and providing linens, toiletries, etc.
- Conduct fire and safety preservation tests during admission process, and as
needed.
- Other duties as assigned.
Salary: $12.05 per hour, part-time and full-time includes benefits.

To apply: e-mail resume with cover letter indicating position and salary requirements to:
careers@projectrenewal.org EOE

Vocational Counselor, Next Step Ace Program

PROJECT RENEWAL
POSITION AVAILABLE

VOCATIONAL COUNSELOR, NEXT STEP ACE PROGRAM

Next Step ACE is an employment program for individuals with serious mental illness who seek
meaningful jobs in the competitive employment market. The ACE Vocational Counselor will
work one-on-one with clients to assess their capability and experience and to develop and
implement vocational plans that provide them with the tools they need to find and retain
employment. This will include preparing resumes, conducting mock job interviews, responding
to job leads, assisting clients applying to on-line positions and providing extensive retention
support. The Vocational Counselor will also assist with outreach and recruitment efforts to
help enroll new clients.

Reporting to the Assistant Director of Next Step ACE, duties include but are not limited to:
-Placing clients into jobs that result in achievement of job placement and retention
milestone goals for various contracts.
-Assessing client vocational skills and limitations.
- Developing highly customized employment plans for each client.
- Completing all client documentation, including weekly and monthly case notes that
record services provided and outstanding issues to be addressed.
- Entering client information and progress into various databases including Salesforce,
NYESS, NYC MedPortal, and others as required.
-Helping clients with full range of job preparation activities including preparing resumes,
drafting cover letters, applying for jobs online, and practicing effective interview skills.
- Advocating on a client’s behalf in all job related issues (post employment).
- Providing retention support including regular in-person or phone/email contact.
- Providing supplementary vocational counseling to clients when necessary.
- Scheduling and conducting outreach for client recruitment.

Qualifications:

- Master’s degree strongly preferred in mental health, vocational counseling, social work
or related field.
- Previous experience in vocational counseling and/or working with individuals with
serious mental illness or similar population is essential.
- Two years previous vocational experience required.
- Bilingual Spanish preferred.
- Computer proficiency is a must.

To apply: e-mail resume and cover letter indicating position and salary requirements to:
careers@projectrenewal.org