Title: Clinical Coordinator
Program: East Williamsburg Men’s Shelter.
East Williamsburg is an emergency men’s shelter which helps 140 individuals with substance abuse histories work towards health, sobriety, and, ultimately, permanent housing and employment. In addition to lodging and three meals a day, clients receive comprehensive case management services, plus an array of substance abuse related and health care services provided by different programs such as Medically Supervised Outpatient Withdrawal Services, (MSOWS), Chemical Dependency Crisis Service (CDCS), and Outpatient Recovery Center available to them throughout the agency.
Essential Duties and Responsibilities:
The essential duties of the Clinical Coordinator include but are not limited to the following activities:
· Review client intake forms regularly for accuracy and complete additional paperwork needed for the completion of case management intakes.
· Update weekly caseload breakdowns and assign new clients to Case Managers.
· Audit client charts weekly to ensure adherence to regulatory standards of service quality.
· Organize and maintain up to date spreadsheets to track progress and updates related to performance measurements.
· Provide feedback to the East Williamsburg shelter program on their adherence to organizational and regulatory standards of service quality, documentation quality, and compliance requirements.
· Meets with incoming clients and assesses their needs for entitlement services.
· Advises clients of entitlement possibilities and refers them for Medicaid/Medicare, Public Assistance, & Food Stamps as needed.
· Ensures that all clients receive the benefits to which they are entitled, particularly Public Assistance and Social Security.
· Assists Case Managers in helping their clients apply for Social Security benefits.
· Regularly updates the CARES and CPS computer systems to reflect each client’s current entitlement status, to ensure that Case Managers can access the most current information at all times, quickly and efficiently.
· Attends weekly case conferences with social service staff and provides entitlement case updates in order to ensure that each client smoothly and quickly transitions into housing.
Clinical Coordinator Continued
· Liaisons with Federal, City, and State agencies providing entitlements services, including, but not limited to Social Security, SSI, Medicaid, SSD Medicaid, and housing vouchers.
· When needed, escorts clients to attend meetings on entitlement benefits.
· Provides education about Public Assistance and related programs; provides information regarding client documentation, immigration, and other entitlements programs to clients and staff.
· Performs other duties as assigned by the Director of Social Services or Program Director.
While performing the duties of this position, the Clinical Coordinator must walk the ten steps to enter the facility. In event the elevator is out of service, the Clinical Coordinator must also walk between the four floors of the facility, basement to roof, climbing up and down the staircases, in order to observe staff and to see clients. Furthermore, the Case Manager must stand to talk to clients and staff, sit for extended periods of time at the computer, and reach or squat to get records from the files. Furthermore, the Clinical Coordinator must stand to talk to staff, sit for extended periods of time at the computer, and reach, or squat to get records from the files.
1. Bachelor’s Degree and a minimum of two years’ experience in human services, consulting, evaluation, homeless services, quality assurance, or related field.
2. Experience working with adults with mental health and/or substance use issues, preferably in homeless shelters or supportive housing.
3. Exceptionally strong interpersonal and communication skills as well as an ability to work effectively with others.
4. Attention to detail, with exceptional analytical, organizational, communication and project management skills.
5. Strong quantitative and Microsoft Excel skills.
Teamwork: Ability to work cooperatively with peers and other staff in order to serve the
needs of the client as effectively as possible.
Organizational: An ability to work independently and to adjust one’s schedule to accommodate the needs of the programs.
Interpersonal: An ability to interface with clients as well as all levels of staff.
Communication: Excellent oral, writing, and listening skills.
Computer: Knowledge of case management software as well as Microsoft Office Suite.
Language: Bilingual or multilingual a plus.
To apply, submit your resume with a cover letter indicating position and salary requirements to: email@example.com