Residential Aide, East Third Street

Organization Description

Project Renewal is a non-profit organization with the mission of ending the cycle homelessness by empowering men and women struggling with addiction and/or mental illness to rebuild their lives with renewed health, homes, and jobs.

Title:                Residential Aide

Program:        East Third Street Men’s Shelter.

Program Description

East Third Street is an emergency men’s shelter which  helps 175 individuals with substance abuse histories work towards health, sobriety, and, ultimately, permanent housing and employment.  In addition to lodging and three meals a day, clients receive comprehensive case management services, plus an array of on-site substance abuse related and health care services provided by different programs; such as Medically Supervised Outpatient Withdrawal Services, (MSOWS), Chemical Dependency Crisis Service (CDCS), and Outpatient Recovery Center.

Position Description

Overall Responsibilities

Under the general direction of the Residential Aide Supervisor, with some latitude for independent action, the Residential Aide provides direct assistance to the clients and adheres to the rules and regulations of the shelter.

Essential Duties and Responsibilities:

Depending upon, shift, the essential duties of the Residential Aide include but are not limited to the following activities:

  • Assists in the day to day operations of a 175 bed shelter for men with substance abuse problems.

  • Processes new client intake information, bed assignment, maintains the daily census records and provides DHS with daily census figures.

  • As needed, provides clothing and personal care items to clients. 

  • Distributes mail, appointment slips and other documentation to clients.

  • Writes detailed incident reports regarding client activity and the condition of the entire shelter building.

  • Conducts searches of client lockers, when needed.

  • Conducts client pack-ups and property return.

  • Manages CARES, the DHS client database

  • Participates in trainings and monthly staff meetings.

  • Utilizes CPR/First Aide techniques in emergency situations and conforms to OSHA standards when necessary.

  • Available to work overtime, weekends, and holidays.

  • Performs other related duties as assigned by the Residential Aide Supervisor.

  • Must enforce Fire Safety Plan

Physical Activities

Job duties generally require the physical activities described below, subject to any necessary reasonable accommodation due to disability.  While performing the duties of this position, Residential Aides must walk the ten steps to enter the facility.  In the event the elevator is out of order, Residential Aides must walk between nine floors of the facility, sub-basement to roof, climbing up and down the staircases, totaling 174 steps, in order to observe clients.  Residential Aides also walks the exterior of the facility to observe shelter residents while in the community.  Furthermore, Residential Aides must stand to talk to clients and staff, sit for extended periods of time at the computer, and bend, or squat to get records from the files and lift up to 30lbs to assist with client’s property pack-up and distribution.

Education Requirements

High School diploma or GED. If in recovery, must have at least one (1) year of sobriety and have a sober support network.

Experience Requirements

Some familiarity with substance abuse services environment and population.

Certificates and Credentials

Fire Guard certification F-02 or Fire Safety Coordinator F-80

Preferred skills:

Teamwork:                         Ability to work cooperatively with peers and other staff in order to serve the needs of the client.

Interpersonal:                   Ability to effectively role-model socially appropriate behavior; and to treat residents and coworkers with respect and help to create a warm, supportive environment; and to work effectively with homeless individuals with mental illness, developmental disabilities, and/or substance abuse issues. Ability to enforce rules and regulations in a nonjudgmental manner.

Communication:              Excellent oral, writing, and listening skills.

Computer:                          Knowledge of Microsoft Office Suite.

Language:                           Bilingual in Spanish or Polish a plus.


To apply: e-mail resume and cover letter indicating position and salary requirements to: