Entitlements Coordinator-Tenant Relations (Recerts Subsidies), Property Management

Title:     Entitlements Coordinator

Overall responsibilities

Under the general direction of the department Director, the Entitlements Coordinator is responsible for acting as a resource for both clients and staff to inform them of the various city, state and federal entitlement programs; performing annual re-certifications and lease renewals; and performing related duties.  


Essential Duties and Responsibilities

·         Providing tenants with information and direction on acquiring and maintaining entitlements with city, state and federal entitlement programs.

·         Assisting tenants with entitlements, including applying for and maintaining rent subsidies and other entitlements with city, state and federal programs, and with certifications and re-certifications.

·         Providing up to date information about city, state and federal entitlement programs to the Director, building management, clinical and counseling staff, and property management staff.

·         Completing annual re-certifications for all tenants.

·         Assisting with compliance requirements, audit preparation, and grant maintenance tasks.

·         Tracking, processing, and analyzing rent and subsidy payments.

·         Assisting with the annual renewal of leases, including rent calculations and preparation of renewal lease documents.

·         Investigating and resolving tenant issues and disputes, including requests for rent adjustments.

·         Assisting with submitting, tracking and processing contract rent adjustment requests for subsidy programs.

·         Insuring accuracy and timeliness of subsidy payments from city, state and federal agencies, including the Department of Housing Preservation and Development (HPD) and the New York City Housing Authority (NYCHA).

·         Entering, maintaining, and updating rent account data in the agency’s property management software.

·         Assisting with eligibility determinations and processing applications for low-income housing.

·         Acting as Liaison to agency’s Fiscal Office as well as to local representatives of city, state and federal entitlements programs, including HPD, NYCHA. Social Security, Medicaid and HUD.

·         Tracking and processing data, generating monthly rent statements, and preparing and submitting reports.

·         Serving as primary property management contact for tenant and staff at one or more facilities.

·         Other duties as assigned by Director or supervisory staff.


Qualification Requirements

1.       A Bachelor’s degree from an accredited college or university; or

2.       Associate’s degree and one year of relevant experience such as working with special needs populations; or

3.       High School Diploma or GED and two years of relevant experience such as working with special needs populations.


Preferred skills:

·         Excellent oral and written communication skills

·         Proficiency in Microsoft Office Suite, particularly Excel

·         Knowledge of case management and property management databases, including FOOTHOLD/AWARDS and MDS

·         Experience working on entitlements and in housing management

·         Familiarity with LIHTC requirements

To apply: e-mail resume and cover letter indicating position and salary requirements to: careers@projectrenewal.org