Front Desk Coordinator, Fletcher Residence

Title: Front Desk Coordinator

Reports to:  Program Director

Program Description:  Fletcher Residence is an OMH-licensed transitional apartment building. The residence provides housing and supportive services for 55 formerly homeless, chronically mentally ill single adults, some of whom have co-occurring substance abuse disorders.

Position:  The Front Desk Coordinator/Case Aide primarily ensures 24-hour staffing coverage to the facility and monitors/reports on the completion of activities performed by Front Desk Attendants.  The Front Desk Coordinator assumes the role of a Case Aide and, under the oversight of the Team Leader, is responsible for providing direct services to tenants as a part of a multi-disciplinary team.  Duties include, but are not limited to:


·         Updates and submits for approval staffing schedules to ensure facility coverage

·         Participates in an on-call rotation by arranging for or providing front desk coverage in the event of unplanned staffing changes

Safety & Security:

·         Is primarily responsible to ensure the completion of all scheduled fire drills

·         Completes all required resident fire safety testing within mandated timeframes

·         Identifies and reports crises; intervenes in accordance with policies and procedures

·         Conducts periodic building rounds and similar activities to ensure building security

Documentation Oversight:

·         Reviews the front desk log to ensure that building rounds are being regularly conducted and recorded, that breaches to building security are immediately reported, and that documentation is otherwise completed in accordance with program standards

·         Reviews documentation of medication self-administration by front desk attendants for completeness

Direct Services to Residents:

·         Observes and documents medication self-administration

·         Accompanies residents to appointments as assigned

·         Completes periodic room inspections, engages residents in interventions that target activities of daily living and recreation; provides other services as assigned

Qualifications: High School Diploma or GED required; experience working with mentally ill adults preferred.  Ability to use Microsoft Office Suite (Word, Excel, Outlook) and ability to participate in an on-call rotation to arrange staffing coverage are required.

Successful candidates will demonstrate exceptional ethical standards, organizational skills, and commitment to services for people living with mental illness. 

To apply: e-mail resume with cover letter indicating position and salary requirements to: EOE