Program Aide, Fort Washington

Organization Description

Project Renewal is a non-profit organization with the mission of ending homelessness by empowering men and women struggling with addiction and/or mental illness to rebuild their lives with renewed health, homes, and jobs.

Title:  Title:       Program Aide

Program:        Fort Washington

Program Description

The Fort Washington Men’s Shelter is a 200 bed temporary shelter which Project Renewal manages under a contract with the Department of Homeless Services and the Department of Health and Mental Hygiene. Comprehensive psychiatric, medical and case management services are provided to homeless men who have been diagnosed with mental illness and substance abuse. 

Overall Responsibilities

Under the direction of the Program Aide Supervisor, the Program Aide is responsible for assisting the clients in adhering to the rules and regulations of the shelter and for assisting supervisory staff in establishing and maintaining a safe and secure environment for the clients and the staff at the shelter; performs related work.  

Essential Duties and Responsibilities

The essential duties of the Program Aide include but are not limited to the following activities depending on the particular tour of duty:

·         Operates the security equipment at the entry point, scanning and searching the residents and their belongings upon entering the shelter.

·         Assists in the conduct of locker searches as well as searches of other areas of the shelter occupied by the clients.  

·         Makes a tour of the entire premises to record and identify any fire safety issues.

·         Assists in the conduct of the regularly scheduled fire drills.

·         Observes the behavior of the clients and reports any unusual behavior or perceived violations of the rules to the appropriate staff.

·         Assists in providing crisis intervention in any emergency situation.

·         Performs escort services for clients as assigned by supervisory staff. 

·         Performs any other duties assigned by the Program Aide Supervisor or other supervisory staff.

Physical Activities

Job duties generally require the physical activities descried below, subject to any necessary reasonable accommodations due to disability. While performing the duties of the position, the Program Aide is required on a daily basis to walk the floors of the facility and to go up and down any of the three staircases, Staircase A with 24 steps, or Staircase B with 22 steps or Staircase C with 24 steps, during the tour in order to respond to clients’ needs and to address any safety issues; to stand frequently in response to clients’ issues; sit for extended periods of time to enter data into the computer system and or to review images on the CCTV monitors.

Program Aide Position Description Continued

Education Requirements

A High school Diploma or GED.

Experience Requirements

A minimum of one year of experience working with individuals who are diagnosed with mental illness or who have a substance abuse addiction.    

Additional Requirements:

Must obtain F-02 Certificate of Fitness for Fire Guard for Shelters, within two attempts of scheduled exam. Certificate of Fitness must be maintained throughout employment and renewed every three years.


Preferred skills:

Communication:              Ability to communicate effectively both orally and in writing, and to interface with clients as well as all levels of staff.

Interpersonal skills:       Ability to listen attentively to staff and clients and to diffuse a tense or combative situation.  

Computer skills:               Must have knowledge of Microsoft Office Suite.


To apply: E-mail resume and cover letter indicating position and salary requirements to: EOE.