Clinical Quality Improvement (CQI) Project Manager

Title:  Clinical Quality Improvement (CQI) Project Manager

Position Description:

The CQI Specialist is responsible for managing and implementing all quality improvement initiatives for the Healthcare Department at Project Renewal, Inc., under the supervision of the Medical Director, Primary Care and in collaboration with the Medical Director, Psychiatry in addition to working closely with the Chief Medical Officer and Director, Healthcare Operations, Planning, and Policy.

Overall Responsibilities

Strategic Quality Initiative Projects

·         Develop, lead, and manage a caseload of quality initiatives projects related to internal programs and outside funder requirements. Quality initiatives projects include work towards practice recognition under the National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home (PCMH) program, the Bureau of Primary Health Care’s Performance Indicators and Uniformed Data Set (UDS) reports, the deliverables of the Ryan White-funded Support Services Program and HIV Testing Program, and the DOHMH’s Cofactors in HIV Prevention Program

·         Coordinate policy and procedure committee activities, including documentation preparation, monitoring implementation, and ensuring annual review

·         Provide written CQI reports and oral CQI presentations as needed

·         Design survey instruments for internal improvement such as client satisfaction or needs assessments

·         Apply change management concepts and strategies to ensure sustainability of quality initiatives

·         Conduct on-site and virtual (online or on telephone) visits with healthcare providers; document visits electronically; and, collect required documentation for grant funding

·         Analyze and interpret reports to communicate practice progress for both internal and external audiences

·         Provide support for office redesign (e.g., workflows, documentation, standard processes) to improve efficiency

·         Customize the EHR to help improve performance and clinical measures

Project Management

·         Develop and maintain project plans, proactively manage issues and risks, facilitate team meetings; and, communicate with manager on project progress

Quality Improvement

·         Facilitate PDSA (Plan-Do-Study-Act) rapid change cycles within practices and quality improvement principles to improve outcomes, patient satisfaction and practice operational efficiencies;

·         Maintain documentation in compliance with agency policies and procedures, including use of the Electronic Health Record and maintenance of all logs to facilitate required reporting.

·         Develop templates for providers and staff to use in close collaboration with the Medical Directors of Primary Care and Psychiatry

Training

·         Develop and deliver presentations and trainings in group settings and via webinars to internal and external audiences;

·         Provide training on preventive-health features of the EHR and how to utilize for quality improvement activities

Qualifications:

 Minimum Qualifications

·         2+ years professional experience in healthcare setting, including time spent as either clinical or administrative staff (outpatient clinical experience preferred, but not required)

·         Experience communicating with physicians, staff and external organizations

·         Experience with clinical Works (eCW) electronic medical record system.

·         Ability to analyze and present data to groups and individuals

·         Must be willing to travel within the 5 boroughs of NYC

·         Ability to work both independently and within a group

·         Excellent time management, project management, organizational and communication skills

·         Strong computer skills, with proficiency using Microsoft Office, Microsoft Project

Preferred Qualifications

·         Master’s degree - MPH, MPA, or other health care related field

·         Knowledge of EHRs, population management, quality improvement, medical billing & coding, Meaningful Use and NCQA’s Patient-Centered Medical Home

·         Knowledge of principles related to Payment Reform, Healthcare landscape and stakeholders (insurance companies, CMS, etc.)

·         Basic knowledge of chronic diseases and clinical processes (diabetes, hypertension, asthma, etc.)

·         Experience with PCMH, HEDIS/QARR, Clinical Quality Measures,  UDS, DSRIP and ACOs

To apply: E-mail resume and cover letter indicating position and salary requirements to:  healthcarecareers@projectrenewal.org