Entitlements Coordinator (Intake and Tenant Relations)

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Title:                      Entitlements Coordinator (Intake and Tenant Relations)

Location:             Bedford Green House

 

Program Overview:

Bedford Green House is a new state-of-the-art supportive/affordable housing complex providing homes and services to more than 300 New Yorkers.  Phase I is a building designed to LEED Gold Standards and is scheduled to open in the Bronx in December 2019. Bedford Green House will provide onsite social services including primary care for adults and families and women’s health services, family reunification services, occupational therapy, and more. Funded in part by the NYC Dept. of Health and Hygiene and Human Resources Administration, Bedford Green House supports and encourages a healthy lifestyle with an abundance of resources for the community at large. BGH features sustainable landscaped green roof, rooftop greenhouse, aquaponics growing system, horticultural therapy classes with year-round gardening, planned healthy cooking workshops, community playground, and backyard with recreational and exercise equipment.

 

Overall Responsibilities

Under the general direction of the department Director and Assistant Director, the Entitlements Coordinator is responsible for acting as a resource for both clients and staff to inform them of the various city, state and federal entitlement programs; filling vacancies (including lease-up of new housing facilities); performing annual lease renewals and re-certifications; and related duties. 

Essential Duties and Responsibilities:

The essential duties of the Entitlement Specialist include but are not limited to the following activities:

·         Coordinating with government agencies and other third-parties regarding contractual and regulatory compliance during lease-up period

·         Reviewing housing applications and making initial eligibility determinations for applicants referred the Department of Homeless Services (DHS) and other government agencies for lease-up of new facilities and for vacancies as they occur

·         Making eligibility determinations, processing applications, and developing and maintaining waiting lists for low-income housing

·         Assisting tenants and prospective tenants with entitlements, income certifications and subsidy applications, as well as with certifications and re-certifications

·         Coordinating intake and move-in processes, including scheduling intake interviews and move-ins; inputting appointments and updates into the FOOTHOLD/AWARDS system; preparing initial lease and move-in documents; coordinating room readiness with maintenance staff; and conducting orientation for new tenants

·         Providing tenants and clients with information and direction in acquiring and maintaining entitlements with city, state and federal entitlement programs

·         Providing up to date information about city, state and federal entitlement programs to the Director, building management, clinical and counseling staff, and property management staff

·         Entering, maintaining, and updating rent account data in the agency’s property management software

·         Tracking, processing, and analyzing rent and rent subsidy payments

·         Acting as Liaison to agency’s Fiscal Office, as well as with local representatives of city, state and federal entitlements programs, including Social Security, Medicaid and HUD

·         Serving as Liaison to city housing placement specialists

·         Tracking vacancies, processing data, generating monthly rent statements, and preparing and submitting reports

·         Investigating and resolving tenant issues and disputes

·         Facilitate and coordinate tenant satisfaction assessments, including development of surveys and other tools

·         Coordinating and assisting with lease renewals, compliance requirements, and grant maintenance tasks.

·         Manage tenant security deposits and vouchers, including establishing or closing security deposit accounts and redeeming vouchers

·         Serving as primary property management contact for tenants and staff at one or more facilities

·         Other duties as assigned by Director or supervisory staff

 

Qualifications:

  • Education/Experience:

    • A Bachelor’s degree from an accredited college or university; or

    • Associate degree and one year of relevant experience such as working with special needs populations;

    • High School Diploma or GED and two years of relevant experience such as working with special needs populations

  • Experience with rental subsidy programs and LIHTC requirements

  • LIHTC certification strongly preferred

  • Excellent oral and written communication skills

  • Proficiency in Microsoft Office Suite, particularly Excel

  • Knowledge of case management and property management databases, including FOOTHOLD/AWARDS and MDS; experience working on entitlements and in housing management

 

To apply: E-mail resume and cover letter indicating position and salary requirements: to careers@projectrenewal.org