Clinical Director-Support and Connection Center

Title:                      Clinical Director  

Location:             Support and Connection Center

The Public Health Center provides 24/7 short stay, engagement, stabilization and treatment services for adults with mental health and/or substance use issues referred directly by NYPD as an alternative to the traditional police responses of arrest, summons, or transport to an emergency room. Their infractions are non-violent, low level offenses including loitering, trespass, public inebriation, and disorderly conduct. Our goal is to help participants begin to identify and modify the behaviors that result in repeated police contact. There will be an OASAS licensed outpatient clinic on site that will provide services to participants who are eligible.  The average length of stay is 5 days.  

Overall Responsibilities:

Under the general direction of the Program Director with some latitude for independent action and decision making, the Clinical Director is responsible the overall quality of care delivered to the guests.  The Clinical Director provides direct supervision to the LMSWs, CASACs, and peer counselors; coordinates service delivery with on-site medical, psychiatric, and occupational therapist staff as well as the rehabilitation aides; ensures staff adherence to DOHMH and Project Renewal’s policies and procedures; and conducts regular quality assurance reviews.  The Clinical Director also acts as a liaison with NYPD regarding guest referrals.

This position also requires directing staff in conducting guest intakes; creating, developing, and implementing programs to respond to the guests’ medical and behavioral healthcare needs.

Essential Duties and Responsibilities:

The essential duties include but are not limited to the following activities:

·         Provides the day to day coordination of clinical services in the facility through collaboration with the Program Director, on-site medical and psychiatric providers and nurses. Ensures that all guests receive timely assessments, linkages to services, and coordination of care.

·         Supervises staff in conducting intake processes, insuring that all protocols are followed, and that the Statement of Rights/Responsibilities as well as all other required documents have been reviewed and given to each guest.

·         Primary Liaison to the Department of Health and Mental Hygiene (DOHMH) regarding clinical issues.  

·         Develops and implements policies and procedures, in collaboration with the Program Director, to comply with requirements of the Department of Health and Mental Hygiene (DOHMH), Office of Temporary and Disability Assistance (OTDA), and NYPD. 

·         Collaborates with the Program Director to develop and implement PRI program policies and procedures, disseminates these to staff, and updates them as needed.   

·         Performs staff development activities which include weekly team meetings and individual supervisory sessions.  

·         Provides in-service education/trainings for all levels of shelter staff, as needed.  

·         Monitors case management software documentation in collaboration with clinical staff.

·         Leads the weekly clinical team meetings as well as participates in other regularly scheduled house meetings, in collaboration with the on-site medical and psychiatric providers and nurses.

·         Coordinates weekly dormitory inspections being conducted by Rehabilitation Aides to determine how guests are maintaining their assigned space. 

·         Develops and trains staff in protocols to be followed in clinical emergencies.

·         Coordinates completion of statistical and qualitative data reports.

·         Available to respond to clinical emergencies on a 24/7/365 basis, especially after normal work hours and on weekends.



·         A minimum of a master’s degree in social work from an accredited college or university, LCSW preferred

·         A minimum of five (5) years of progressively responsible post-graduate experience working with homeless and criminal justice involved individuals with either a diagnosis of mental illness or a substance use disorder; including experience in a residential setting.  In addition, two (2) years of the required experience must have been in a managerial or supervisory capacity. 

·         Demonstrated ability to manage and motivate staff to accomplish stated goals and objectives of the program while developing their individual and group skills.  

·         Must collaborate with our Performance Evaluation and Quality Assurance Department (PEQA) and develop/ exhibit the ability to independently evaluate and manage program performance using data.

·         Through demonstration, develops and fosters a team spirit to enable staff to overcome the challenges of providing needed services to a special guest population.  While professionalism is stressed at all times, there is latitude for a compassionate and empathetic approach to dealing with staff and guests. 

·         Excellent oral, writing and listening skills.

·         The ability to work well in a highly pressured environment, set and meet deadlines, and delegate as appropriate.

·         An ability to interface with guests as well as all levels of staff.

·         Knowledge of case management software as well as a proficiency in Microsoft Office Suite.



To apply: E-mail resume and cover letter indicating position and salary requirements to: