Entitlement Coordinator – Tenants Relations


Title:                Entitlement Coordinator – Tenants Relations

 Under the general direction of the department Director, the Entitlements Coordinator is responsible for acting as a resource for both clients and staff to inform them of the various city, state and federal entitlement programs; performing annual re-certifications and lease renewals; and performing related duties.  

Essential Duties and Responsibilities:

The essential duties of include but are not limited to the following activities:

  • Providing tenants with information and direction on acquiring and maintaining entitlements with city, state and federal entitlement programs.

  • Assisting tenants with entitlements, including applying for and maintaining rent subsidies and other entitlements with city, state and federal programs, and with certifications and re-certifications.

  • Providing up to date information about city, state and federal entitlement programs to the Director, building management, clinical and counseling staff, and property management staff.

  • Completing annual re-certifications for all tenants.

  • Assisting with compliance requirements, audit preparation, and grant maintenance tasks.

  • Tracking, processing, and analyzing rent and subsidy payments.

  • Assisting with the annual renewal of leases, including rent calculations and preparation of renewal lease documents.

  • Investigating and resolving tenant issues and disputes, including requests for rent adjustments.

  • Assisting with submitting, tracking and processing contract rent adjustment requests for subsidy programs.

  • Insuring accuracy and timeliness of subsidy payments from city, state and federal agencies, including the Department of Housing Preservation and Development (HPD) and the New York City Housing Authority (NYCHA).

  • Entering, maintaining, and updating rent account data in the agency’s property management software.

  • Assisting with eligibility determinations and processing applications for low-income housing.

  • Acting as Liaison to agency’s Fiscal Office as well as to local representatives of city, state and federal entitlements programs, including HPD, NYCHA. Social Security, Medicaid and HUD.

  • Tracking and processing data, generating monthly rent statements, and preparing and submitting reports.

  • Serving as primary property management contact for tenant and staff at one or more facilities.

  • Other duties as assigned by Director or supervisory staff.

Required Education and Skills:

1.      A Bachelor’s degree from an accredited college or university; or

2.      Associate’s degree and one year of relevant experience such as working with special needs populations; or

3.      High School Diploma or GED and two years of relevant experience such as working with special needs populations.

4.      Excellent oral and written communication skills

5.      Proficiency in Microsoft Office Suite, particularly Excel

6.      Knowledge of case management and property management databases, including FOOTHOLD/AWARDS and MDS

7.      Experience working on entitlements and in housing management; familiarity with LIHTC requirements


To apply: E-mail resume and cover letter indicating position and salary requirements: to careers@projectrenewal.org