Family Case Manager - Bedford Green House

Title:                      Family Case Manager

Location:             Bedford Green House- Bronx, NY


Program Overview:

Bedford Green House is a new state-of-the-art supportive/affordable housing complex providing homes and services to more than 300 New Yorkers.  Phase I is a building designed to LEED Gold Standards and is scheduled to open in the Bronx in December 2019. Bedford Green House will provide onsite social services including primary care for adults and families and women’s health services, family reunification services, occupational therapy, and more. Funded in part by the NYC Dept. of Health and Hygiene and Human Resources Administration, Bedford Green House supports and encourages a healthy lifestyle with an abundance of resources for the community at large. BGH features sustainable landscaped green roof, rooftop greenhouse, aquaponics growing system, horticultural therapy classes with year-round gardening, planned healthy cooking workshops, community playground, and backyard with recreational and exercise equipment.


Overall Responsibilities


Under the general direction of the Clinical Coordinator the Case Manager is responsible for providing the required assessment, case management, short-term counseling, service planning, and crisis intervention/management to clients enabling them to achieve the outcomes of maintaining housing, living productively in the community, managing mental illness, substance abuse recovery, stable physical health and managing finances and entitlements independently. 


Essential Duties and Responsibilities:

The essential duties of the Case Manager include but are not limited to the following activities:

  • Conducts intakes, assessments and psychosocial evaluations as per agency standards for assigned caseload.

  • Develop service plans in collaboration with tenants to support optimal independence and wellness for the family.

  • Efficiently utilizes digital case management database, AWARDS, to input and update all client information.

  • Provides case management services to assist in the creation of and adherence to individual Service Plans, identifying short term and long term goals and objectives to be achieved.

  • Participate in clinical team meetings; collaborate with clinical professionals on site.

  • Provide short term supportive counseling and advocacy on tenant behalf.

  • Provides crisis intervention and management as necessary.

  • Organizes, facilitates and educates through support groups, activities and events, on and off site.

  • Maintains contact with internal and external service providers on behalf of the family.

  • Identifies service needs and makes referrals, as needed, for medical, mental health, psychiatric, substance abuse and other services as needed.

  • Provide escort to clients to ensure attendance at critical meetings and appointments, as needed.

  • Performs other duties as assigned by the Clinical Team Leader or Program Director.


  • Master’s Degree Preferred; All candidates must have at least a bachelor’s degree in social work, psychology or other human services field from an accredited college or university.

  • A minimum of one year of experience working with homeless individuals with either a mental illness, substance addiction or MICA diagnosis.

  • Experience with Domestic Violence and/or Intimate Partner violence preferred.

  • Experience with working with families with children preferred.

  • Knowledge of case management software as well as Microsoft Office Suite.

  • Bilingual English/Spanish a plus.


To apply: E-mail resume and cover letter indicating position and salary requirements: to