Shift Supervisor-The Support and Connection Center


Title:                     Shift Supervisor    

Location:            The Support and Connection Center

Program Overview:

The Public Health Diversion Center provides 24/7 short stay, engagement, stabilization and treatment services for adults with mental health and/or substance use issues referred directly by NYPD as an alternative to the traditional police responses of arrest, summons, or transport to an emergency room. Guests are referred to the Diversion Center when their infractions are non-violent and/or low-level offenses such as loitering, trespass, public inebriation, and disorderly conduct. The goal of the Diversion Center is to help guests begin to identify and modify the behaviors that result in repeated police contact. An OASAS licensed outpatient clinic, located on site, provides services to guests who are eligible.  The average length of stay is anticipated to 5 days.

Overall Responsibilities:

Under the general direction of the Program Director, the Shift Supervisor is responsible for ensuring that all established policies and procedure are consistently followed by staff on their shift; performs related work.

Essential Duties and Responsibilities:

The essential duties include but are not limited to the following activities depending on the assigned shift:

·         Ensures adequate numbers of staff available to work each shift and provides coverage as needed

·         Creates task assignments/schedules for the shift and provides training as needed

·         Monitors and directly reviews the day to day recordkeeping for the shift; including statistical reports and guest communication log entries

·         Completes incident reports

·         Prepares the facility shift summary for distribution to all staff at the end of each shift

·         Ensures newly entering guests receive a full orientation to the facility and program rules

·         Participates in shift sign-in/sign out meetings to update and be updated on significant guest concerns

·         Collaborates with building maintenance to ensure a clean and safe environment for staff and guests

·         Conducts monthly fire drills in adherence with FDNY guidelines

·         Responds to crisis and emergency situations and contacts the appropriate staff as needed

·         Maintains F-80 Certification

·         Performs other work as assigned by the Program Director



·         Bachelor’s or Associate’s degree preferred. A High School Diploma with significant experience will be considered.

·         A minimum of three (3) years of experience working in a residential setting with mentally ill/ MICA or other special needs adults. A minimum of one (1) year of supervisory experience essential

·         A Certificate of Fitness for a Fire Guard, F-80 is required within 90 days of employment

·         First Aid/CPR experience

·         Demonstrated ability to manage and motivate staff to accomplish stated goals and objectives of the program while developing their individual and group skills

·         Through demonstration, develops and fosters a team spirit to enable staff to overcome the challenges of providing needed services to a special guest population 

·         An ability to listen attentively to staff and guests

·         Knowledge of Microsoft Office Suite, especially e-mail, Word and EXCEL

To apply: E-mail resume and cover letter indicating position and salary requirements: to