Residential Aide Supervisor

Title:                     Residential Aide Supervisor

Program:             East Williamsburg Men’s Shelter


Overall Responsibilities

Under the general direction of the Assistant Shelter Director, with some latitude for independent action, the Residential Aide Supervisor directs a staff of Residential Aides in providing direct assistance to the clients in adhering to the rules and regulations of the shelter; performs related work.

Program Description

East Williamsburg Men’s Shelter is an emergency men’s shelter which  helps 98- 140 individuals ages 55 and up with substance abuse histories work towards health, sobriety, and, ultimately, permanent housing and employment. In addition to lodging and three meals a day, clients receive comprehensive case management services, plus an array of substance abuse related and health care services provided by different programs; such as Medically Supervised Outpatient Withdrawal Services (MSOWS); Chemical Dependency Crisis Service (CDCS), and Outpatient Recovery Center available to them throughout the agency.

Essential Duties and Responsibilities:

Depending upon the shift, the essential duties of the Residential Aide Supervisor include but are not limited to the following activities:

·         Provides guidance and direction to the Resident Aides ensuring adequate coverage for each shift; monitoring their performance and initiating administrative action as warranted.

·         Provides training of staff through on-site sessions as well as referrals to outside training sources.

·         Oversees the operation of the facility, including handling emergency and crisis situations during their tour of duty.

·          Provides orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries.   

·         Participates in daily meetings and shares any observations on the behavior of clients that might be useful to the Case Managers.

·         Oversees scheduled removal of linens by the Residential Aides, ensuring that proper protective protocols are followed and that the linens are properly bagged for pick up by the vendor contracted to launder them.

·         Assists in the cafeteria with meals being served to clients at breakfast, lunch and dinner.

·         Assist the weekend and evening clinical staff in getting clients access to their medications and responding to client issues.

·         Ensures that any incident is recorded in the Log Book, but especially that priority incidents are called in to the Shelter Director and Assistant Shelter Director and that documentation is subsequently provided to supervisory staff in a timely manner.

·         Performs escort duties or ensures escorts are provided to clients as requested by the Case Managers.

·         Participates in some of the recreational activities offered to the clients, encouraging them to actively participate in order the gain the benefits of the activity.

·         Distributes to clients any MetroCards received from the Social Services staff.

·         Performs other duties as assigned by the Assistant Shelter Director or other supervisory staff. 

Physical Activities

While performing the duties of this position, Residential Aide Supervisors must walk the three steps to enter the facility.  In the event the elevator is out of order, Residential Aide Supervisors must walk between five floors of the facility, basement to roof, climbing up and down the staircases, in order to observe clients.  Residential Aide Supervisors also walks the exterior of the facility to observe shelter residents while in the community.  Furthermore, Residential Aide Supervisors must stand to talk to clients and staff, sit for extended periods of time at the computer, and bend, or squat to get records from the files and lift up to 30lbs to assist with client’s property pack-up and distribution.

Education Requirements

1. Associate Degree plus experience as outlined in item 1 below, or

2. High School Diploma or GED plus experience as outlined in item 2 below.  

Experience Requirements

1. Minimum of one (1) year of experience working with people diagnosed with mental illness or having addiction or substance abuse issues. 

2. Minimum of two (2) years of experience working with people diagnosed with mental illness or having addiction or substance abuse issues.  

Certificates and Credentials

Fire Guard certification F-02 or Fire Safety Coordinator F-80                         

Preferred Skills

·         Ability to foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population.

·         An ability to listen attentively to staff and clients and to constructively diffuse a tense of                 combative situation.

·         Excellent oral, writing, and listening skills.

·         Knowledge of Microsoft Office Suite.

·         Bilingual or multilingual a plus.

To apply: E-mail resume and cover letter indicating position and salary requirements: to