Certified Peer Specialist, Next Step ACE Program

PROJECT RENEWAL
POSITION AVAILABLE

CERTIFIED PEER SPECIALIST, ACE/NEXT STEP PROGRAM

Next Step ACE is an Assisted Competitive Employment program for individuals with serious mental illness who seek meaningful jobs in the competitive employment market. The Certified Peer Specialist will perform direct service work, as well as complete all necessary supporting documentation. The ACE program provides end-to-end employment-related services, including one-on-one vocational training, job placement, work-related retention/support and individual counseling. The ACE program will be expanding its service model this year to incorporate the vocational services and peer supports outlined under the new Home and Community Based Services (HCBS) designated by Medicaid Managed Care. The Certified Peer Specialist will play a key role in fulfilling the peer support HCBS components.

ACE is part of Project Renewal’s Next Step employment program, which includes job placement and training services, adult basic education, computer classes and job retention counseling. The ACE program, while operating independently from these services, is closely integrated with these programs. Reporting to the Coordinator of Next Step ACE, the Certified Peer Specialist duties include, but are not limited to:
- Meet with clients to provide support including assistance in addressing their barriers to
employment, possible effects of their disabilities on gaining and keeping employment,
previous on-the-job experiences including successes and difficulties, etc.
-Assist clients in preparing for job interviews including discussing forensic backgrounds,
gaps in employment, issues of disclosure etc.
-Provide job retention support to employed clients
-Participation in staff meetings and supervision with Coordinator.
- Complete all required client documentation and input client information into database.
- Provide HCBS peer support services such as Advocacy, Self-help Tools, Transitional & Crisis
support.
- Outreach to various agencies, hospitals, residences in the five boroughs to present
Next Step ACE services to staff and clients.

Qualifications

NYS Peer Academy Certification. High school diploma/equivalency. Bilingual Spanish
preferred. Previous experience in vocational counseling and/or working with individuals with
serious mental illness or other under served populations is required. Strong computer skills.
Knowledge of Windows 10 and Microsoft Office.

To apply: e-mail resume and cover letter indicating position and salary requirements to:
careers@projectrenewal.org EOE.

Placement Specialist, Next Step ACE Program

PROJECT RENEWAL
POSITION AVAILABLE

PLACEMENT SPECIALIST, NEXT STEP ACE PROGRAM

Next Step ACE is an employment program for individuals with serious mental illness who seek
meaningful jobs in competitive employment. The Placement Specialist is responsible for job
development and placement for all ACE clients, as well as meeting with clients to discuss their
vocational goals and job search activities. The Placement Specialist will also assist with outreach and recruitment efforts to help enroll new clients and maintain our census. The ACE program, with offices on Varick Street in Manhattan and one satellite office in the Bronx, provides end-to-end employment services, including one-on-one specialized vocational training, job placement, work-related retention/support, peer and individual counseling. Vocational training includes skills/capability assessment and training in cognitive skills, basic life skills, resume preparation, interview preparation, job readiness, benefits advisement, and money management. ACE is part of Project Renewal’s Next Step employment program, which includes job placement and training services, adult basic education, computer classes and job retention services. The ACE program, while operating independently from these services, is closely integrated with these programs.

The Placement Specialist duties include, but are not limited to:

-Placing clients into jobs that result in achieving the job placement & retention milestone goals
- Establishing a network of employers who will provide job opportunities for ACE clients
-Following up on job placements to monitor job retention & satisfaction of employers/clients
-Developing bank of job orders specifically aligned with the skills & interests of the ACE
caseload
- Meeting weekly with active clients to discuss job search activities, arrange & prepare for
interviews, practice interviewing skills, complete job applications, & discuss past interviews
-Conducting outreach & recruitment to facilitate enrollments in ACE program
- Maintaining timely & objective records in Salesforce & other databases as required by various
funding sources
- Meeting with clients individually to develop a customized job search plan
- Organizing on-site hiring events with employer network
-Representing the agency at community events such as open houses, job fairs, & other public
forums

Qualifications:

- Bachelor’s Degree required (Master’s preferred) in vocational counseling, mental health, social
work or related field.
- Previous experience in vocational counseling and/or working with individuals with serious
mental illness or similar population is essential.
- Computer proficiency is a must.

To apply: e-mail resume and cover letter indicating position and salary requirements to:
careers@projectrenewal.org EOE

Residential Aide Supervisor, East Third Street

Position Description

Project Renewal is a non-profit organization with the mission of ending the cycle homelessness by empowering men and women struggling with addiction and/or mental illness to rebuild their lives with renewed health, homes, and jobs.

Title:  Residential Aide Supervisor

Program: East Third Street Men’s Shelter

Overall Responsibilities

Under the general direction of the Assistant Shelter Director, with some latitude for independent action, the Residential Aide Supervisor directs a staff of Residential Aides in providing direct assistance to the clients in adhering to the rules and regulations of the shelter; performs related work.

Program Description

East Third Street is an emergency men’s shelter which  helps 170 individuals with substance abuse histories work towards health, sobriety, and, ultimately, permanent housing and employment.  In addition to lodging and three meals a day, clients receive comprehensive case management services, plus an array of on-site substance abuse related and health care services provided by different programs; such as Medically Supervised Outpatient Withdrawal Services, (MSOWS), Chemical Dependency Crisis Service (CDCS), and Outpatient Recovery Center.

Essential Duties and Responsibilities:

Depending upon the shift, the essential duties of the Residential Aide Supervisor include but are not limited to the following activities:

·  Provides guidance and direction to the Resident Aides ensuring adequate coverage for each shift; monitoring their performance and initiating administrative action as warranted.

·   Provides training of staff through on-site sessions as well as referrals to outside training sources.

·  Oversees the operation of the facility, including handling emergency and crisis situations during their tour of duty.

·  Provides orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries.   

·  Participates in daily meetings and shares any observations on the behavior of clients that might be useful to the Case Managers.

·   Oversees scheduled removal of linens by the Residential Aides, ensuring that proper protective protocols are followed and that the linens are properly bagged for pick up by the vendor contracted to launder them.

·    Assists in the cafeteria with meals being served to clients at breakfast, lunch and dinner.

·     Assist the weekend and evening clinical staff in getting clients access to their medications and responding to client issues.

Residential Aide Supervisor Position Description

Essential Duties and Responsibilities Continued.

· Ensures that any incident is recorded in the Log Book, but especially that priority incidents are called in to the Shelter Director and Assistant Shelter Director and that documentation is subsequently provided to supervisory staff in a timely manner.

·  Performs escort duties or ensures escorts are provided to clients as requested by the Case Managers.

Physical Activities

Job duties generally require the physical activities described below, subject to any necessary reasonable accommodation due to disability. While performing the duties of this position, the Residential Aide Supervisor must walk up and down ten steps in order to enter and exit the facility. In the event that elevator service is interrupted, the Residential Aide Supervisor may also have to walk between the nine floors of the facility, sub-basement to roof, climbing up and down the staircases, totaling 174 steps, and may also be required to walk the exterior of the facility, in order to observe staff in the performance of their duties as well as observe client behavior. Furthermore, must stand to talk to clients or staff, sit for extended periods of time at the computer, and reach or squat to get records from the files.

Education Requirements

1. Associate Degree plus experience as outlined in item 1 below, or

2. High School Diploma or GED plus experience as outlined in item 2 below.  

Experience Requirements

1. Minimum of one (1) year of experience working with people diagnosed with mental illness or having addiction or substance abuse issues. 

2. Minimum of two (2) years of experience working with people diagnosed with mental illness or having addiction or substance abuse issues.  

Certificates and Credentials

Fire Guard certification F-02 or Fire Safety Coordinator F-80                                                                    

Preferred Skills

Team Building: Ability to foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population.

Interpersonal: An ability to listen attentively to staff and clients and to constructively diffuse a tense of combative situation.

Communication: Excellent oral, writing, and listening skills.

Computer: Knowledge of Microsoft Office Suite.

Language: Bilingual or multilingual a plus.

Case Manager Jr., East Third Street Men's Shelter

Position Description

Project Renewal is a non-profit organization with the mission of ending the cycle homelessness by empowering men and women struggling with addiction and/or mental illness to rebuild their lives with renewed health, homes, and jobs.

Title: Case Manager Jr.

Program: East Third Street Men’s Shelter

Overall Responsibilities

Under the general direction of the Director of Social Services the Senior Case Manager, the Case Manager Jr.  is responsible for providing the required assessment, case management, and counseling services to clients, enabling them to address their dependencies and assume control of their lives to ultimately live independently and return to permanent or alternative housing in their communities; performs related work.

 Program Description

East Third Street is an emergency men’s shelter which  helps 170 individuals with substance abuse histories work towards health, sobriety, and, ultimately, permanent housing and employment.  In addition to lodging and three meals a day, clients receive comprehensive case management services, plus an array of on-site substance abuse related and health care services provided by different programs; such as Medically Supervised Outpatient Withdrawal Services, (MSOWS), Chemical Dependency Crisis Service (CDCS), and Outpatient Recovery Center.

Essential Duties and Responsibilities:

The essential duties of the Case Manager Jr. include but are not limited to the following activities:

· Conducts intake and assessments, including psycho-social evaluations for a case load of up to 18 clients.. 

· Provides case management services and assists in the creation of and adherence to their Individual Living Plans, identifying short and long term objectives to be achieved.

.  Inputs all client information and updates into the CARES system.

·  Counsels clients through individualized and group sessions on issues such as achieving personal goals, finding permanent or alternative housing, maintaining sobriety, complying with medication protocols and pursuing employment opportunities. 

·  Maintains liaison with representatives from community organizations and service and housing providers.

· Organizes and educates clients through group activities and other events.

· Maintains accurate and up to date written client documentation as required by and in accordance with city and state oversight agency guidelines.

· Provides escort to drive clients to meetings and appointments

·  Performs other duties as assigned by the Director of Social Services or the Senior Case Manager.

Case Manager, Jr. Position

Physical Activities

Job duties generally require the physical activities described below, subject to any necessary reasonable accommodation due to disability. While performing the duties of this position, the Case Manager Jr. must walk the ten steps to enter the facility.  In event that the elevator is out of service, the Case Manager, Jr. must also walk between the nine floors of the facility, sub-basement to roof, climbing up and down the staircases, totaling 174 steps, in order to observe staff and to see clients. Furthermore, the Case Manager Jr. must stand to talk to clients and staff, sit for extended periods of time at the computer, and reach or squat to get records from the files. M\Finally, the case Manager Jr. must be able to use the New York City Transit system to escort clients to scheduled appointments, interviews, or meetings in any of the five boroughs.

Education Requirements

1.       Associate’s Degree;

2.       Or, High School/GED Diploma and experience as described in item 1 below.

Experience Requirements

1.       Two (2) years of experience working with homeless adults and/or substance abuse populations.

Preferred skills:

Teamwork: Ability to work cooperatively with peers and other staff in order to serve the needs of theclients as effectively as possible.

Organizational:  An ability to work independently and to adjust one’s schedule to accommodate the needs of the clients. 

Interpersonal:   An ability to interface with clients as well as all levels of staff.

Communication:   Excellent oral, writing, and listening skills.

Computer:    Knowledge of case management software as well as Microsoft Office Suite.

Language:  Bilingual or multilingual a plus.

Please forward all resumes to: Careers@projectrenewal.org

Employment and Vocational Specialist, Next Step

Next Step, Project Renewal’s award-winning Job Placement program, places homeless, formerly homeless, and low-income individuals in competitive employment.  Next Step’s Employment & Vocational Specialists are a vital part of the dynamic team that provides job readiness and job placement services to our client base.

The Employment & Vocational Specialist works with clients to develop realistic, individualized job-search plans which accurately reflect the client’s professional skills and interests.  The Employment & Vocational Specialist identifies employment opportunities for clients.  He/she will spend a significant amount of time each week in the field visiting prospective employers and developing employer relationships. She/he will also research job search databases to identify interview opportunities for individual clients.  The Employment & Vocational Specialist will then work closely with clients to set up interviews and coach them through the job search process.

Specific duties include (but are not limited to):

• Preparing clients for employment and placing them into jobs that meet program goals
• Establishing a network of employers across various sectors who will provide job opportunities for clients
• Managing a caseload of clients and meeting job placement goals
• Developing employer partners specifically in the social service sector to support  training and placement initiatives in this field
• Developing job orders specifically aligned with the skills and interests of clients
• Meeting with clients individually to develop a customized job search plan
• Assisting clients in developing their job readiness skills and preparing them for the workforce
• Preparing clients for specific job interviews by means of activities such as mock interviews, and ensuring that clients have all necessary applications, resumes, documentation and job search paperwork
• Maintaining timely and detailed case records for each client in the Salesforce database system, including documenting job search and follow-up activity
• Representing Project Renewal at job fairs and other public forums
• Coordinating recruitment and hiring events with employer network
• Following up on job placements to monitor employer and client satisfaction

Qualifications

• B.A. in human resources, social work, business or marketing preferred.  Other degrees will be considered.
• Prior experience in sales, social work or human resources preferred.
• Ability to effectively develop job orders for low-skilled job seekers required. 
• Demonstrated excellent interpersonal skills, including the ability to professionally interact with a wide range of diverse individuals required.
• Computer proficiency is a must.

All interested parties should send a resume and cover letter via email to careers@projectrenewal.org with Next Step Employment & Vocational Specialist in the subject line.

Counselor, Chemical Dependency Crisis Services

       PROJECT RENEWAL

          CHEMICAL DEPENDENCY CRISIS SERVICES (CDCS)

JOB DESCRIPTION: COUNSELOR

OVERVIEW:The Chemical Dependency Crisis Services (CDCS) of Project Renewal is a 30-bed unit that provides emergency care for the chemical abuser and also serves as an entry point to a continuum of care. It offers 24 hour nursing care, individual counseling, educational and motivational groups, as well as referral services.

REQUIREMENTS: Must have CASAC; CASAC-T certification accepted, but must be in the process of obtaining CASAC. Must have 3 years of abstinence from all substance if applicable; must be able to read and write legibly and complete required paperwork in a timely manner, as per OASAS requirements. Must be able to work as part of a multi-disciplinary team; computer literacy and knowledge of Microsoft Word and Excel required; Spanish speaking a plus.

RESPONSIBILITIES:

 · Carry a primary caseload of up to 10 clients

· Facilitate groups and conduct individual counseling sessions

·Complete progress notes, psychosocials, treatment plans, treatment plans reviews, as well as other pertinent documentation in a timely manner

·Conduct ongoing assessments by utilizing evidence-based modalities during treatment phase

·Attend daily case review meeting and report on caseload status to treatment team

·Conduct appropriate and timely discharge referrals and work closely with the medical staff

· Utilize strength perspective with caseload

·  Conduct self in a professional manner and serve as a guide, support, role model and informant to clients

To apply forward resume to: Careers@projectrenewal.org

Development Intern, Project Renewal

Development Intern, Project Renewal

Position Description

This internship is specifically designed for those with interest in development and event planning. Your role at Project Renewal will be to support the efforts of the Development Team and work closely with both the Special Events Manager and Development Coordinator. You will learn about multiple facets of non-profit fundraising, from events and major gifts to corporate, foundation, and government fundraising.

Primary responsibilities include but are not limited to:

·  Help the development team to cultivate, engage and retain new and existing donors

·  Build our social media presence by creating content and communicating with supporters

·   Assist Special Events Manager with coordination of multiple events on and off site

·  Research potential sponsors and vendors for events

·   Assist with the stewardship of current funders

·   Support the Development Team with other related administrative projects

Requirements

Must be proficient with Microsoft Word, Excel, Outlook
Must be available in office at least 2-3 days a week with ability to start the internship in January 2017.

Some experience with social media/video editing desired
 

Qualifications

College student or recent college graduate, with a major in communications, marketing, public relations, business or relevant field. The ideal candidate will be an enthusiastic, detail-oriented, reliable, and proactive team player with a demonstrated talent in creative thinking and leadership. Good computer skills a must. Interest in community services, homelessness strongly preferred.

Salary

This is a paid internship.  However, course credit may be available from your educational institution if desired instead.

Apply By Email: Careers@projectrenewal.org
 

Senior Residential Aide, East Third Street Men's Shelter

Position Description

Project Renewal is a non-profit organization with the mission of ending the cycle homelessness by empowering men and women struggling with addiction and/or mental illness to rebuild their lives with renewed health, homes, and jobs.

Title: Senior Residential Aide

Program:East Third Street Men’s Shelter.

Overall Responsibilities

Under the general direction of the Residential Aide Supervisor, the Senior Residential Aide serves as the principal agent of the Residential Aide Supervisor in ensuring that clients perform their daily life skills activities, adhere to their program activities and objectives, and comply with shelter rules and regulations; performs related work.

 Program Description

East Third Street is an emergency men’s shelter which  helps 175 individuals with substance abuse histories work towards health, sobriety, and, ultimately, permanent housing and employment.  In addition to lodging and three meals a day, clients receive comprehensive case management services, plus an array of on-site substance abuse related and health care services provided by different programs; such as Medically Supervised Outpatient Withdrawal Services, (MSOWS), Chemical Dependency Crisis Service (CDCS), and Outpatient Recovery Center.

Essential Duties and Responsibilities:

Depending upon the shift, the essential duties of the Senior Residential Aide include but are not limited to the following activities:

·   Performs the duties of a Residential Aide.

·   Works cooperatively with program staff at all levels to ensure quality of service.

·   Performs hourly inspections of the facility and immediate neighborhood, and documents/reports any incidents.  

·  Assists in the planning and organization of recreational activities, events, and outings.   

·  Creates and produces monthly recreation calendars as well as flyers and posters publicizing events.

·   Coordinates with shift supervisors when staff escorts to events are needed.

·   Announces recreational events at weekly house meetings.

·    Acts on behalf of Residential Aides Supervisor in Residential Aide Supervisor’s absence.

·    Provides crisis intervention and shares accurate pertinent information with appropriate Case Manager and Senior staff.

·   Performs other duties as assigned by the Residential Aide Supervisor.

Physical Activities

Job duties generally require the physical activities described below, subject to any necessary reasonable accommodation due to disability. Whileperforming the duties of this position, Senior Residential Aides must walk the ten steps to enter the facility.  Senior Residential Aides must also walk between nine floors of the facility, sub-basement to roof, climbing up and down the staircases, totaling 174 steps, in order to observe staff and clients in the event the elevator is out of order.  Senior Residential Aides also walks the exterior of the facility to observe shelter residents while in the community.  Furthermore, Senior Residential Aides must stand to talk to clients and staff, sit for extended periods of time at the computer, and reach or squat to get records from the files and lift up to 30lbs to assist with client’s property pack-up and distribution.

Education Requirements

High School diploma or GED plus work experience as outlined below.

Experience Requirements

Minimum of (1) year of experience working in an emergency shelter.

Certificates and Credentials

Fire Guard certification F-02 or Fire Safety Coordinator F-80

Licenses:              Valid NY State Driver’s License with a clean driving record, a plus

Preferred skills:

Teamwork: Ability to work cooperatively with peers and other staff in order to serve the needs of the clients.

Interpersonal: Ability to effectively role-model socially appropriate behavior; and to treat residents and coworkers with respect and help to create a warm, supportive environment; and to work effectively with homeless individuals with mental illness, developmental disabilities, and/or substance abuse issues. 

Communication: Excellent oral, writing, and listening skills.

Computer: Knowledge of Microsoft Office Suite.

Language:  Bilingual in Spanish a plus.

 Apply by email: Careers@projectrenewal.org

Program Director, Fletcher House

Qualifications: Master’s degree preferred; Bachelor’s degree with 2 years supervisory experience will be considered; ability to monitor staff completion of assessments, case notes, service plans, and psychosocial; experience working with individuals who are homeless and those affected by substance abuse or mental illness; strong time management and writing skills; ability to motivate and support clients and staff in a non-judgmental manner; bilingual in Spanish/English a plus.

Responsibilities:    

·  Ensure case management compliance with city regulations

· Complete intakes on new clients

· Supervise all clinical documentation; ensure timeliness and quality of required clinical documents; perform chart audits

· Develop and maintain a Policy and Procedure Manual that addresses the regulations of DOHMH

· Provide crisis intervention and address client non-compliance issues

· Provide on-call support to front desk staff during evening and weekend shifts

· Facilitate weekly team meetings, individual supervision, and front desk team meetings

· Facilitate client groups as needed

·  Attend trainings and meetings with funders as needed

Salary: Commensurate with experience; excellent benefits

Send resume to: careers@projectrenewal.org

Case Manager, Pathway Home

Project Renewal's Pathway Home, is a program that delivers time-limited services in the Bronx to adults with serious mental illness (SMI). Lack of support and poor transitions from the hospital to residence settings, are all contributing factors to avoidable hospital readmissions. This service enhances the system of care for those that are transitioning from institutional settings to a community setting; and facilitates a smooth transition with a focus on reducing and shortening readmissions. The program follows the evidence-based practice of Critical Time Intervention (CTI) model of care, which implements intensive client engagement during the first thirty days, and continuously for six to nine months after enrollment.

Pathway Home aims to ensure that clients maximize positive connections to community resources; and overcome barriers, to develop sustainable skills in medication management, wellness self-management, counselling and reduced reliance on emergency services.

Job Responsibilities:

This is a direct care position assigned to the Pathway Home transition team in the Bronx. Workers in this job category perform a wide variety of tasks related to the care, support, education, socialization, habilitation, recovery/healing, safety, security, and support of adults diagnosed with mental illness and substance abuse disorders, who are transitioning to various levels of independent housing settings. These tasks focus on supporting, instructing and assisting recipients of services to develop the skills needed to live, work, and socialize successfully in the community environments of their choice; and also in maintaining a safe living environment. In addition, workers also advocate for clients and support families or other caregivers in their efforts to assist these individuals. The role will also require on call coverage and a willingness to be flexible.

Engage in-patient clients at acute care hospitals, state psychiatric centers or state operated residences and participate in the coordination of their discharge. Provide intensive emotional and practical support to clients as they transition back into their communities and into a support housing living environment. Conduct home visits as assigned. Develop short term person centered treatment plans to assist client towards achieving their goals. Monitor and record client's progress with respect to treatment goals. Assist and instruct individuals in attending to personal hygiene, grooming, nutrition and daily living. Support clients in sustaining community tenure by ensuring strong linkage to community based treatment programs and resources. Accompany clients to appointments with community based treatment providers and other services as needed. Assist and supervise in meal preparation, laundry and light housekeeping tasks. Comply with all required in-service training and staff development. Provide support, as needed to the peers on the team. Perform other related duties as assigned.

Essential Knowledge, Skills and Abilities:

Knowledge of mental illness and serious emotional disturbances and substance abuse disorders. Knowledge of treatment, rehabilitation, and community support programs as they relate to consumers/residents, families, and staff. Knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques. Ability to develop, evaluate, implement and modify a clinical treatment intervention to meet the needs of individual clients. Ability to prepare accurate and timely reports. Excellent interpersonal skills. Excellent time management and organizational skills. Excellent oral and written communications skills

Minimum Education and Experience Requirements:

Licensed master's degree, preferable in psychology, social work, or mental health counseling. Case management work experience in a social service agency, preferably serving a mental health population is preferred. Knowledge of mental illness and the needs of individual living with severe and persistent mental illness. One year of direct work with the target population.

To apply: e-mail resume and cover letter, indicating position and salary requirement to: careers@projectrenewal.org EOE

Program Assistant, Culinary ArtsTraining Program, City Beet Kitchens and Food Services

Responsibilities:

To support the Director of Food Services in the daily operations of the Culinary Arts Training Program, City Beet Kitchens, and Project Renewal's internal Food Services Program.

Culinary Arts Training Program

Liaise between the New York State Office of ACCES (formerly VESID) and program participants.

Ensure compliance with NYSED Bureau of Proprietary School Supervision

Data entry and database administration

City Beet Kitchens

Prepare menus and arrange holiday events for contract catering customers

Write contracts for new customers

Provide Customer Service and monthly invoices for customers

Food Services / Other

Coordinate staff timesheet submission and monitor ADP time system

Organize food vendor invoices for payment processing

Order food and supplies for programs

Renew kitchen health permits

Organize and maintain all office systems

Compile and organize program data for reports

Other duties, as assigned by the Director of Food Services

Qualifications:

BA/BS degree or equivalent experience

Strong organizational and administrative skills

Strong computer skills with special knowledge of Word, Excel, and Quickbooks

Solid communication and math skills

Knowledge of food services a plus

Knowledge of ADP Enterprise a plus

To apply: e-mail resume and cover letter indicating position and salary requirements to: careers@projectrenewal.org EOE

Case Manager, Fort Washington (On-Site Rehab)

The Fort Washington Men's Shelter is a 200 bed temporary shelter which Project Renewal manages under a contract with the Department of Homeless Services and the Department of Health and Mental Hygiene. Comprehensive psychiatric, medical and case management services are provided to homeless men who have been diagnosed with mental illness and substance abuse.

The Program Director is specifically responsible for the On Site Rehabilitation Services consisting of two approaches-Team PRIDE and Team STEPS. These programs provide assessment and case management services targeted to reduce the length of stay in the shelter and facilitate the transition to community based housing. With a focus on housing placement, individual and group counseling is used to assist clients in enhancing their adult living skills, and connecting to community based healthcare, mental health and substance abuse services. Overall Responsibilities

Overall Responsibilities

Under the general direction of the Program Director, the Case Manager is responsible for providing the required assessment, case management, and counseling services to the selected clients to make them able to address their dependencies and assume control of their lives to ultimately live independently and return to permanent or other alternative housing in their communities.

Essential Duties and Responsibilities

The essential duties of the Case Manager include but are not limited to the following activities:

Provides case management for a caseload of approximately 25 men.

Conducts intake and psychosocial and substance abuse assessments of clients.

In collaboration with the client, prepares and monitors the Individual Case Management Plan for each client; identifying short and short-term objectives to be achieved.

Inputs client information and updates into the CARES system.

Counsels clients through individualized and group sessions on issues such achieving personal goals, finding permanent or alternative housing, maintaining sobriety, medication compliance and employment opportunities.

Identifies services and makes referrals of clients for medical care, substance abuse services, and employment services.

Maintains liaison with representatives from community organizations and service providers.

Organize and educate clients through group activities and other events.

Maintains accurate and up to date written client documentation as required and in accord with city and state guidelines.

Available to respond to emergencies on a 24/7/365 basis, especially after normal work hours and on weekends.

Performs other duties as assigned by the Director.

Education Requirements

All candidates must have at least a Bachelor's degree from an accredited college or university. A Master's degree in Social Work or other human services field is strongly preferred.

Experience Requirements

A minimum of three (3) responsible years of experience working with mentally ill individuals or homeless individuals with either a diagnosis of mental illness or a substance addiction.

Preferred skills:

Communication: Excellent oral, writing and listening skills.

Organizational skills: An ability to work independently and to adjust one's schedules to accommodate the needs of the clients.

Interpersonal skills: An ability to interface with clients as well as all levels of staff.

Computer skills: Knowledge of case management software, as well as a proficiency in Microsoft Office Suite.

To apply: e-mail resume and cover letter indicating position and salary requirements to: careers@projectrenewal.org EOE

Residential AIde Supervisor, Fort Washington

The Fort Washington Men's Shelter is a 200 bed temporary shelter which Project Renewal manages under a contract with the Department of Homeless Services and the Department of Health and Mental Hygiene. Comprehensive psychiatric, medical and case management services are provided to homeless men who have been diagnosed with mental illness and substance abuse.

Overall Responsibilities

Under the direction of the Assistant Shelter Director, the Residential Aide Supervisor directs a staff of Residential Aides in providing direct assistance to the clients in learning and performing their daily life skills activities and adhering to their program activities and objectives; performs related work.

Essential Duties and Responsibilities

The essential duties of the Residential Aide Supervisor include but are not limited to the following activities depending on the on the particular tour of duty:

Provides orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the shelter, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries.

On Tuesdays, oversees the removal of linens by the Residential Aides, ensuring that proper protective protocols are followed and that the linens are properly bagged for pick up by the vendor contracted to wash them.

Participates in daily meetings with the Case Manager staff regarding any shift issues affecting the clients, and shares any observations on the behavior of the clients that might be useful to the Case Managers.

Performs escorts duties or insures that escorts are provided to clients as requested by the Case Managers.

Assists in the Cafeteria with meals being served to clients at breakfast, lunch and dinner.

On the weekends, assist the clinical staff in dispensing medications and responding to issues of the clients.

Assists in the nightly 10 o'clock curfew activities including headcounts, reviewing late passes, and signing off on the bed roster.

Ensures that any incident is recorded in the Log Book, but especially that priority incidents are recorded as well as the information is entered into the CARES system and appropriate documentation is provided to supervisory staff in a timely fashion.

For each shift, ensures that assigned staffs have current certificates for First Aid, CPR, and Fire Safety.

Participates in some of the recreational activities offered to the clients, encouraging them to actively participate in order to gain the benefits of the activities.

Distributes to the clients any Metro cards received from the Social Services staff.

Performs other duties as assigned by the Assistant Shelter Director or other supervisory staff.

Education Requirements

A High School Diploma or GED preferred; or experience requirements as indicated below.

Experience Requirements

A minimum of two years of experience working with people diagnosed with mental illness or having a substance abuse addiction. One year of the required experience must have been in a supervisory capacity.

Preferred Skills

Team Building: An ability to work with entry level staff to enhance their skills to work cooperatively with their peers and other staff in order to serve the needs of the clients.

Communication: An ability to communicate effectively both orally and in writing.

Interpersonal skills: An ability to listen attentively to staff and clients and to constructively diffuse a tense or combative situation.

Computer: Knowledge of Microsoft Office Suite.

To apply: e-mail resume and cover letter indicating position and salary requirements to: careers@projectrenewal.org EOE

Care Coordination Supervisor

Project Renewal's Health Homes Care Coordination program, works in partnership with medical and behavioral health providers to align services that promote access to care and enhanced health outcomes for Medicaid recipients with a history or risk of over-utilizing medical and behavioral health services. Using an integrated medical-behavioral health approach, our team conducts face to face and telephonic outreach, provides assessment, intervention, referral, linkage, monitoring and service planning for individuals with complex medical conditions, severe mental illness, substance abuse and long-term care needs. Care Coordinators work closely with networks of clinical service providers to manage identified needs, stabilize participants and reduce health care costs.

The Care Coordination Supervisor provides clinical and administrative supervision for a team delivering care based on an integrated medical and behavioral health service delivery model. Services are provided to Medicaid recipients living with complex medical conditions, severe mental illness, substance abuse and long-term care needs and a history or risk of over-utilizing medical and behavioral health services. The Care Coordination Supervisor works closely with his/her team to ensure consistent provision of high quality face to face and telephonic outreach, assessment, intervention, referral, linkage, monitoring and service planning for all persons served. The Care Coordination Supervisor compiles and maintains programmatic data reports and builds relationships with Health Home network medical and behavioral health providers to align services that promote access to care and enhanced health outcomes for all clients.

Key Responsibilities:

Provides clinical and administrative supervision to care coordinators to monitor performance, provides training to teach new skills and coaches to improve performance Utilizes management tools and database to track staff work activities including outreach, intake, assessment, service planning and delivery, referrals and linkages to community-based organizations, follow-up, collaboration with collateral contacts, documentation, confidentiality and contact standards Develops and implements performance improvement plans and manages progressive disciplinary process as needed Writes and delivers performance appraisals Conducts quality improvement reviews; develops and implements action plans to improve effectiveness and efficiency of staff Assists in the planning and implementation of operational procedures and provides program management with continuous feedback about operations Serves as point of contact for crisis intervention services Maintains clinical documentation and records that uphold all HIPAA regulations Collaborates with referral sources including clinical care providers and legal entities Reviews and addresses treatment/medication adherence issues as needed Utilizes multiple Electronic Health Record systems Develops, delivers and participates in ongoing professional trainings

Requirements:

Three (3) years of job-related experience supervising staff who deliver medical, mental health, Health Homes or substance abuse-focused services to individuals living with chronic medical and/or severe and persistent behavioral health needs Excellent interpersonal, organizational, writing and computer skills Working knowledge of medical and/or behavioral health care environments including diagnoses/assessment, clinical terminology, documentation standards and health information systems strongly preferred Fluent in Spanish, Russian or Chinese speaking a plus

Qualifications:

BA/BS/BSW, LMSW, MSW, Counseling, Human Services or related field OR five years related experience in social service field, including supervisory experience. The incumbent must possess good communication and oral presentation skills with knowledge of the functions and resources of public social welfare agencies. Must be computer literate, and have experience in working with immigrant populations and/or persons living with HIV/AIDS.

To apply: e-mail resume and cover letter indicating position and salary requirements to: careers@projectrenewal.org EOE

Quality Assurance Specialist, Health Homes

Project Renewal's Health Homes Program is seeking a full time experienced Quality Assurance Specialist to join a small data/quality assurance unit within the Health Homes Department. The Quality Assurance Specialist monitors the services delivered by the Care Coordination program. We are looking for an organized, detailed, and assertive individual. The ideal candidate should have extensive knowledge of NYS Office of Mental Health regulations, NYS Department of Health regulations, Medicaid and Medicare, and Managed Care Organizations. Previous experience with the NYS Health Homes program is a plus. This position requires expertise in standards of care related to assessment, treatment planning, risk assessment and risk management, incident reporting, information sharing and confidentiality, utilization review, continuous quality improvement, consumer rights and consumer satisfaction.

Responsibilities:

Quality assurance activities for the care coordination program Conduct regular and systematic review of the initial assessments, psychiatric evaluations, progress notes, treatment plans and treatment plan reviews, care coordination services, and primary care integration services to ensure documentation is timely and has expected quality Conduct utilization review Assess discharge procedures and discharge documentation Monitor services delivered to high risk participants and individuals identified for the primary care integration registry Develop reports of findings and recommendations and communicate to supervisory staff Track, monitor, and measure the annual quality performance of the program and develop recommendations based on annual changes Identify staff training needs through auditing activities Monitor and track the implementation of corrective action plans Collect incident reports, conduct trending analysis and support operations of Incident Review Committee Conduct review of records for 'high risk' consumers to ensure risk assessment and risk management protocols adhere to policies Support the Care Coordination directors and supervisors through data tracking to support continuous quality assurance initiatives and projects Analyze program data and maintain data related to implementation of evidence-based practices and clinical outcomes Support clinical directors and supervisors to create systems and processes that facilitate achievement of quality assurance goals and continuous quality improvement Adhere to cultural competency and anti-discriminatory practice and other duties as required by the Director and Associate Director of Health Homes

Qualifications:

At least one year of quality assurance experience preferred; Effective interpersonal skills and ability to successfully use authority to work with staff throughout the agency; Experience with electronic health records (EHR); Bilingual in Spanish preferred.

Education:

Bachelors in Healthcare Administration, Public Health, Business or other related healthcare field or the equivalent work experience required.

Experience:

Minimum of one year quality improvement experience in a health plan or health care setting required. Demonstrated leadership experience preferred. Excellent oral, written and interpersonal communication skills, including group facilitation skills required. Knowledge of basic performance improvement tools and methodologies preferred.

To apply: e-mail resume and cover letter indicating position and salary requirements to: careers@projectrenewal.org EOE

Entitlements Specialist/ Public Benefits Advocate, The Villa

The Villa: Job Posting Entitlements Specialist/Public Benefits Advocate

Villa Avenue will provide housing to 56 formerly homeless men in a congregate setting. 47 units will be dedicated to housing active substance abusers and 9 units will be dedicated to housing individuals with mental illness. The public benefits advocate will be part of a multi-disciplinary team that works collaboratively with clients to overcome barriers to recovery and independence. As part of this effort, the advocate works with participants to access benefits that include public assistance, food stamps, public health insurance, and disability benefits.

This role requires:

• Extensive research and the ability to synthesize large bodies of information. Successful applicants will demonstrate the ability to independently seek out, understand, and apply complex information, including laws and policy documents;
  
• The ability to communicate clearly and effectively verbally and in writing with diverse audiences;
• Excellent time management skills, accountability to deadlines, and the ability to see both short and long term projects through to completion;
• Genuine interest in working with formerly homeless individuals and/or individuals who have experienced addiction, trauma, and physical or mental illness;
• The ability to engage others with warmth, respect, and lack of assumption or judgment;
• Maturity, sound judgment, and the ability to seek and accept supervision
• Participation in weekly team meetings

All applicants must have a BA/BS; Spanish fluency is preferred.

Please email resume to Katie Bower, Director of Substance Abuse Housing: katie.bower@projectrenewal.org

Clinical Coordinator, In Homes Now

Project Renewal: In Homes Now

JOB POSTING In Homes Now provides housing to 200 men and women and 32 families in a scatter-site housing in The Bronx, Brooklyn, Manhattan, and Queens. IHN utilizes both a Harm Reduction Approach and Abstinence based model. The multi-disciplinary team works together to ensure that clients remain successfully housed. The team consists of 13 case managers, 2 peer counselors, 1 benefit advocate and Medical and Mental Health Staff.

Title: Clinical Coordinator

Qualifications: Master's degree preferred; Bachelor's degree with 2 years supervisory experience will be considered; ability to monitor staff completion of assessments, case notes, service plans, and psychosocial; experience working with individuals who are homeless and those affected by substance abuse or mental illness; strong time management and writing skills; ability to motivate and support clients and staff in a non-judgmental manner; bilingual in Spanish/English a plus.

Responsibilities:

• Ensure case management compliance with city regulations and conduct quarterly chart audits on 115 charts

• Complete intakes on new clients

• Develop and maintain a Policy and Procedure Manual that addresses the regulations of DOHMH

• Provide crisis intervention and address client non-compliance issues

• Provide on-call support to clients on evenings and weekends

• Facilitate weekly team meetings

• Conduct bi-weekly supervision for 7 case managers and 2 peer counselors

• Facilitate client groups as needed

• Carry a small caseload of clients as needed

• Attend trainings and meetings with funders as needed

Salary: Commensurate with experience; excellent benefits

Send resume to: Katie Bower, Director of Substance Abuse Housing Katie.bower@projectrenewal.org

Program Director, Villa Avenue

Project Renewal: Villa Avenue

JOB POSTING Villa Avenue will provide housing to 56 formerly homeless men in a congregate setting. 47 units will be dedicated to housing active substance abusers and 9 units will be dedicated to housing individuals with mental illness.

Title: Program Director

Qualifications: Master's degree preferred; Bachelor's degree with 2 years supervisory experience will be considered; ability to monitor staff completion of assessments, case notes, service plans, and psychosocial; experience working with individuals who are homeless and those affected by substance abuse or mental illness; strong time management and writing skills; ability to motivate and support clients and staff in a non-judgmental manner; bilingual in Spanish/English a plus.

Responsibilities:

• Ensure case management compliance with city regulations

• Complete intakes on new clients

• Supervise all clinical documentation; ensure timeliness and quality of required clinical documents; perform chart audits

• Develop and maintain a Policy and Procedure Manual that addresses the regulations of DOHMH

• Provide crisis intervention and address client non-compliance issues

• Provide on-call support to front desk staff during evening and weekend shifts

• Facilitate weekly team meetings, individual supervision, and front desk team meetings

• Facilitate client groups as needed

• Attend trainings and meetings with funders as needed

Salary: Commensurate with experience; excellent benefits

Send resume to: Katie Bower, Director of Substance Abuse Housing Katie.bower@projectrenewal.org

Front Desk Attendant, Renewal House

Renewal House

Job Description

Front Desk Attendant

Renewal House is a 50 unit, 1 year, transitional living program for people who have completed a substance abuse treatment program and are seeking employment. All participants must be approved by HRA for Category F Housing. Renewal House is located at 491 Fletcher Place in the Bronx.

Required Credentials

• High School Diploma/GED and experience working with homeless and substance abuse population. Bi-lingual preferred.
  

Responsibilities

The responsibilities include, but are not limited to the following:

• Maintain log book at the front desk

• Ensure clients sign in and out when entering and leaving the building

• Monitor that clients comply with curfew and program rules

• Complete paperwork in a timely manner

• Escort clients to appointments or recreational outings

• Communicate effectively with staff and participate in team meetings

• Ability to work nights, weekends, and holidays

To apply: E-mail resume and cover letter indicating position and salary requirements to careers@projectrenewal.org EOE.

Supervisor of Outreach and Engagement, Health Homes

The Health Homes Department builds upon Project Renewal's extensive experience helping families manage medical and behavioral healthcare and support services. The department provides care coordination for Medicaid eligible individuals who struggle with chronic health conditions.

This position reports to: Director of Care Coordination

Main function: The Outreach & Engagement Supervisor is responsible for internal and external outreach, engagement and intake activities within the Health Homes Program. He/she directs intake and outreach activities to allow for streamlined enrollment into the program. He/she collaborates with partner Health Homes and all Project Renewal departments to identify and enroll appropriate participants into Health Homes. The Outreach & Engagement Supervisor directly supervises Outreach Specialists.

Responsibilities:

• Supervises, develops, and evaluates outreach & engagement staff
• Follows up on internal and external referrals to ensure appropriate level of outreach and engagement is provided
• Determines and documents program eligibility for all new referrals and intakes
• Completes and reviews intakes for all new clients into the program in collaboration with the outreach team
• Facilitates weekly Intake Assignment meetings and ensures all intake documentation is completed according to Health Homes guidelines
• Monitors outreach teams maintenance of internal and external electronic systems
• Maintains relationship with existing external partners and identifies new business development linkages in collaboration with the Manager of Outreach and Engagement
• Reviews all outreach documentation for compliance and quality assurance: assessments and progress notes
• Addresses client complaints and grievances related to outreach department
• Completes weekly report for Director of Care Coordination
• Participates in intra-and inter-agency community meetings and committees, as assigned
• Responsible for program census maintenance
• Assures compliance with all policies, regulations and laws governing clients' rights and confidentiality of information

Minimum Qualifications: LCSW, LMSW, MSW, Counseling, Human Services or related field OR five years related experience in social service field, including supervisory experience. He/she must possess good communication and oral presentation skills with knowledge of the functions and resources of public social welfare agencies. Must be computer literate, and have experience working with immigrant populations and/or persons living with HIV/AIDS. Bi-lingual in Spanish required.

To apply: e-mail resume and cover letter indicating position and salary requirements to: careers@projectrenewal.org EOE