We know that in order for our clients to live healthy, independent lives, we must deliver the most effective and transformational programs possible. We leverage our successes to grow and expand, while learning from our mistakes to better meet the needs of our community.

PEQA: The Difference of Data

Our Program Evaluation and Quality Assurance (PEQA) Department was founded in 2011 to design, implement and manage Project Renewal’s performance measurement systems. The data this department collects confirms our impact, and drives us to constantly improve the quality and service of our programs and operations.

Project Renewal by the Numbers

We keep track of the big picture and the details, to make sure that we’re hitting our goals, working to exceed industry standards, and doing the best work possible.

100,000
We have served over 100,000 individuals across our three program areas since 2004
Our healthcare programs are the largest of our offerings, reaching the most people each year
19
In the past ten years, only 19 of our clients returned to the shelter system within 12 months of moving into a permanent home

In 2023 Project Renewal…

Served 11,546 clients across our programs in health, homes and jobs

Housed 2,527 individuals in our shelters, which is 5% of the city’s unhoused single adult population

Helped 374 clients move from shelter into a permanent home–a statistic that prompted us to be recognized with an award from New York City

Provided 9,796 people with healthcare services through our primary care clinics and mobile medical services

Housed 1,181 in transitional and permanent supportive housing

Provided job training to 401 individuals through soft skills and sector based training programs

Housing Spotlight

31
More than 31 clients move into permanent housing each month thanks to our Housing Placement Teams
Project Renewal is a top performing shelter provider, moving more clients out of shelter on average
97%
More than 97% of clients who move into permanent housing avoid returning to shelter

Behavioral Health Spotlight

Since September 1, 2022 we have served 1,867 unique clients through our substance user health programs. 694 clients have taken naloxone (Narcan) training and been provided a kit, and now know how to help in case of an overdose.

A recent survey showed that 85% of clients receiving substance use services are satisfied with their programs. 89% report having learned skills that help them with their mental health and/or substance use recovery.

Clients who engage with our Support and Connection Center typically experience chronic street homelessness. However, over 50% of clients who participate in this unique program come back to receive aftercare services, a remarkable statistic in this field.

96% of clients who are receiving psychiatric care are receiving services in two or more program areas.

We prioritize mental health care throughout all of our programs, expanding psychiatric care even into our workforce and housing programs.

Jobs Spotlight

Next Step Internship Program alumni are building careers and earning a living wage. In 2023, we enrolled 111 clients (123% of goal), graduated 78 (108% of goal) in NSIP. Those with new job placements in 2023 are earning $23.74 per hour on average.

2022 NSIP cohort members have met or exceeded all employment goals: 94% of graduates were placed into jobs, 54% of graduates reached the one-year retention mark, and another 16% are on track to do so.

Wage increases are among the most impactful for our Career Advancement Program clients. Since CAP’s inception, we have served 122 clients, and 61% have experienced a wage increase.

Among 2022 CAP participants, clients saw a wage increase averaging $12,750 more per year and 2023 clients average wage increase was $15,850 more per year.

Project Renewal continually grows, changes, and responds to meet our clients’ most pressing needs, relying on our robust data to shape our work, as we respond to NYC’s homelessness crisis.