Staff Member Q&A: Jackie Luna & Jermaine Pope

Jackie and Jermaine have recently taken the helm as program directors at two of our Bronx housing programs and are championing a new era of community and connection for residents of these programs.

Q: How have your programs evolved since you became director?

Jackie, Director of Renewal House: I am overseeing the significant shift from a transitional residence, which offered a two-year stay, to a permanent supportive residence for people with histories of substance use. Our tenants can be here for as long as they need, and we are building stronger relationships with them.

Jermaine, Director of Villa Avenue: Most of our tenants kept to themselves. My goal has been to foster a more inclusive and dynamic environment. I’ve brought in new programs and resources to ensure people have the opportunity to engage with one another and build community.

Q: Are there small changes that have made a big difference?

Jackie: We’ve changed the communal space to make it cozier, which has gotten great feedback. I am happy to see residents relaxing and socializing on the sofas in the common spaces rather than staying in their own rooms.

Jermaine: Laundry is now accessible 24/7 and is free of charge to those who need it. We’ve seen tenant confidence increase—they feel good about themselves and can breathe a little. Those positive vibes are tangible.

Q: How are you spearheading a fresh start for your community?

Jackie: We are shifting away from an abstinence-only model towards a harm reduction approach. Ensuring that residents are taking the lead in setting their own goals is helpful for building trust. If folks want to use substances less often, or more safely, we support them in those efforts.

Jermaine: We are focused on respect and making sure people feel seen and heard. This has made it easier for staff and tenants to connect—over 80 percent of tenants now regularly participate in community events. We recently hosted a potluck dinner that felt like a fun family gathering.